Vinayak Kamath

Operations and BPM Delivery Leader with 25+ years driving global service transitions, offshore delivery, and high-performance team leadership for Fortune 500 clients across the UK, US, and APAC. Built and led BPO/BPM teams of up to 56 associates for BFSI accounts, improving CSAT, reducing Average Handle Time (AHT), and increasing turnaround-driven revenue through Lean Six Sigma and Kaizen programs. Broadened into IT infrastructure delivery and network governance over 10+ years at Tech Mahindra, leading enterprise SD-WAN delivery, technical pre-sales, and SLA governance.

Certified in ITIL, PRINCE2 Practitioner, Lean Six Sigma Green Belt, and Cloud FinOps, with PMP and AWS Cloud Practitioner in progress

Operations & BPM Delivery Leader — Infrastructure, Pre-Sales & Global Service Delivery at Tech Mahindra Ltd. (2014-12 – Present)

Provide strategic leadership for enterprise infrastructure delivery, technical pre-sales, service governance, customer success, and operational transformation supporting global network operations across domestic and international accounts.

• Drove an internal-farming revenue initiative by identifying and securing four new service opportunities within existing accounts, contributing to USD 0.4 Million in incremental annual business value.
• Led the end-to-end NOC proposal and transition programme, delivering a contract win that resulted in the migration of 24 delivery professionals across Pune and Hyderabad while integrating 11 US-based client engineers.
• Directed global delivery of enterprise WAN, LAN, WLAN, and Managed Network Services.
• Led technical pre-sales engagements covering Network Infrastructure, Security, Mobility, and Professional Services.
• Managed a geographically distributed 12-member WAN Optimization Team.
• Partnered with Cisco SD-WAN, Aruba SD-WAN, ACI, and enterprise architecture teams.
• Directed a blended infrastructure delivery team of 15 onshore and 6 offshore professionals.
• Governed enterprise change management activities across global customer environments.
• Established executive governance cadence through KPI dashboards, SLA reporting, service reviews, risk management, and escalation management.

Deputy Manager — Operations at WNS Global Services (2000-10 – 2014-04)

Senior operations leader managing large-scale BPO delivery, cross-border process transitions, and team performance for UK and US clients.

• Directed a delivery team of 53 associates and 3 Team Leaders.
• Managed end-to-end BPO and BPM delivery for Fortune 500 BFSI clients across General Insurance, Claims, and Financial Services verticals — maintaining top-tier quality scores and client satisfaction ratings across all engagements.
• Spearheaded end-to-end process transitions from the UK and the US.
• Built and maintained strong client relationships with UK and US counterparts.
• Executed Kaizen-led process improvement projects reducing turnaround time and increasing annual bonus revenue by 20%.
• Managed daily operations including resource planning, shift governance, escalation resolution, and MIS reporting.

Sales Consultant at National Bank of Abu Dhabi (2014-05 – 2014-07)

Managed B2B and B2C client relationships and high-value financial services delivery.

• Delivered consultative sales across corporate and retail portfolios.
• Coordinated with operations and risk teams to ensure compliant onboarding, account servicing, and customer experience.

Master in Personnel Management

Bachelor in Commerce