Vinod Kumar Banyal

I am a dedicated and goal-oriented professional with over 15 years of diverse work experience across operations, customer service, and team management. I am passionate about learning, growing, and contributing meaningfully to every organization I work with. My aim is to continuously build my skills and expertise, add value to my workplace, and grow into leadership roles that make a lasting impact.

Process Associate - PGEIN Private Limited

(2022-03 - 2024-04)

At PGEIN, I was part of a high-performing team responsible for processing and managing relationships with customers to maintain a smooth workflow. I supported backend operations, ensured seamless communication between departments, and played a key role in maintaining workflow efficiency.

• Accountable for resolving discrepancies and conducting in-depth analysis of document issues
• Facilitated meetings to discuss concerns, collaborated, and worked proactively to ensure timely resolutions
• Improving operational efficiency

Showroom Executive - Pathankot Vehicleades Pvt. Ltd.

(2017-08 - 2022-02)

As a showroom executive, I was the face of the brand for walk-in customers.

• Helped clients understand product features
• Managed inquiries
• Supported sales processes
• Ensured customers had a seamless experience from entry to delivery

Dispatch Manager - Brother's Freight Carrier, LLC

(2014-03 - 2017-06)

• Managed shipments
• Coordinated with drivers and clients
• Resolved delivery issues
• Ensured timely and cost-efficient operations across states
• Facilitated meetings to discuss concerns
• Collaborated with relevant stakeholders
• Worked proactively to ensure timely resolutions
• Improving financial accuracy and operational efficiency

Senior DCS Representative - Amway India Enterprises (via Shree Dinesh Roadlines) - Belapur, Navi Mumbai

(2013-08 - 2014-03)

I was responsible for managing distribution center support functions, including inventory records, dispatch coordination, and resolving partner concerns.

Senior DCS Representative - Amway India Enterprises (via ANA Enterprises) - Thane

(2012-08 - 2013-07)

Handled daily order processing, coordinated logistics, and interacted with distributors to ensure timely and accurate product delivery.

Team Leader - Dial Infoline

(2010-07 - 2012-07)

Led a team of customer service agents handling business directory queries.

• Ensured team performance
• Conducted training sessions
• Resolved escalated customer issues

Customer Interaction Executive - Reliance BPO

(2007-07 - 2010-03)

Provided customer support for telecom services, answered service-related queries, processed requests, and ensured customer satisfaction through effective communication.

Bachelor of Commerce - Commerce - Mumbai University (2007)