Vipin Agarwal

Intend to build a career within the organization and to scale to the higher position with commitment & dedication and to be in a responsible position in IT industry where I could effectively utilize my professional knowledge and technical skills to achieve tangible results. Over 8 Years of experience as Storage Administrator & Technical Support Engineer for NetApp. Deployment of NetApp FAS /AFF series.

Created

Aggregates, Vserver, Volumes, Qtrees, LUNS & CIFS Shares.

Managing Export

Policy and rules to export volume/qtrees. Configured NFS & CIFS Vserver to manage Multiprotocol Environment. Configured of ISCSI and FC Vserver to map LUNS to Initiator Hosts. Setting up Snapmirror for Disaster Recovery for Volumes and Vserver in NetApp. Perform ONTAP upgrades till version 9.13.xx.

Perform

Zoning on Brocade Switches. Manage and Replicated Data on PURE Storage.

Site Reliability Engineer - IBM INDIA PVT. LTD.

(2025-02)

Working as a Site Reliability Engineer and supporting deployment and operations globally of NetApp Infrastructure having data centre foot print of around 300PB.

Professional Services Engineer 3 - NetApp

(2023-06 - 2025-02)

• Debugged and troubleshot production NetApp filers to quickly and efficiently resolve issues.
• Kept project leaders regularly updated with progress, maintaining open, productive communication.
• Actively listened to customers to fully understand requests and address concerns.
• Perform ONTAP Upgrades for Cloud Volume ONTAP, On-Premises AFF/FAS Series.
• Perform Upgrades for Cluster Switches including Cisco & Broadcom.
• Perform AIQUM upgrade.
• Manage and Deployed Multiple Accounts from deployment to bringing in to production.
• Migrate Data to NetApp via Snapmirror.
• Perform ITDR Exercises for SAN & NAS including SVM DR.
• Worked on Amazon FSx for NetApp ONTAP and earned badge for same.
• Monitor BlueXP Console for On-Prem & CVO's.
• Implemented Anti-Ransomware solution from NetApp in customer's environment.

Senior Consultant for NetApp Storage - T-Systems India

(2020-11 - 2023-06)

• Validating the Bill of Material from Vendor quotes
• Working with the Project manager for new cluster deployment
• Engaged Hands & Eye team to reserve rack space and power consumption
• Build new NetApp storage and performed end to end configurations and move to Production
• Provided end to end support to complete Data migration from 7-Mode to C-Mode via Snapmirror replication
• Managing and configuring On-Command Unified Manager
• Working with the DC team to add the new Disk Shelf into a production environment
• Providing a high-level design plan for new installation and adding new nodes into production clusters
• Providing end-to-end support for both implementation and regular BAU tasks
• Having good troubleshooting knowledge of any escalated issues related to the Storage, SAN Switches
• Perform capacity planning and reporting to ensure efficient use of storage
• Configure, and Manager administrate replication and recovery environments
• Handling escalated calls
• Perform ONTAP, Disk Shelf, Disk and Service-Processor Upgrades.

Senior Storage Administrator L2 for NetApp Storage - PERSOLKELLY India

(2019-06 - 2020-11)

• Configuration of NetApp Cluster Devices (FAS, AFF Models etc) for both SAN & NAS with best practices to optimize system performance
• DATA ONTAP upgrade in production environment without downtime
• Data Migration from old legacy filers 7-Mode to Cluster Mode (Using 7MTT Tool)
• Monitoring performance for Storage Devices via Logic Monitor Tool and OCUM
• Decommission of Old legacy NetApp Filers (7-Mode) which have reached EOL
• Provisioning and Managing LUNS from PURE Storage for SQL / Oracle Database as per client's request
• Setting up replication and migration between PURE storage in different sites
• Configuring zoning in Brocade switches and troubleshooting any NPIV issues with FC ports
• Upgrading Brocade Switch Firmware with multiple hops
• Managing and troubleshooting Cisco cluster network switches
• Configuring and installing Commvault on new clients to configure backup
• Creating storage policies and configuring cloud and disk libraries in Commvault and scheduling backup
• Troubleshooting backup and restore failures for VMware / Oracle / SQL databases
• Exposure to AWS services such as creation of EC2 instance / S3 bucket / EFS / FSx etc
• Exposure to Grafana for Storage Monitoring of NetApp & PURE Arrays
• Configured OCUM 9.7.x for NetApp cluster monitoring
• Worked with Pure support to upgrade the Purity version on all the flash arrays in the environment.

Technical Support Engineer - Concentrix

(2018-02 - 2019-06)

• Member of the technical support team responsible for resolution of support cases (P1 & P2) for NetApp Storage Systems
• Technical troubleshooting of storage hardware and software issues and products
• Managing issues related to NAS (CIFS, NFS), SAN, ONTAP related issues (7-mode, Cluster Mode- 8.3, 9+), ONTAP cluster networking
• Assistance in ONTAP upgrades, Shelf and Disk firmware upgrades and troubleshooting of related issues while performing the same
• Troubleshooting issues related to Storage down scenarios, storage system recovery and handling escalated issues where NetApp storage is involved
• On-call engagement with customers, resolving support cases to the best of ability and knowledge, and escalating them to the next support tier as and when appropriate
• Provide guidance and knowledge transfer to colleagues, freshers & peers as a proactive team player and value add, to improve team productivity
• Engage effectively with QA to discuss concerns, troubleshooting issues and provide solutions to valuable customers, with a target to reduce customer issues
• Effectively handle all levels of technical support calls and documentation, from basic user questions to issues requiring in-depth technical expertise to resolve issues.

System Engineer - Cognizant

(2015-11 - 2018-02)

• Working on regular provisioning and decommission activities for NetApp Storage
• Ensure Date Center Operations meets service levels by replacing faulty disks, PSU's
• Extensively worked with Business, Application, Databases, Network, Compute Team for project requirement
• Troubleshooting and fixing the capacity issues that occur on NetApp storages
• Migrating the volumes across NetApp in order to troubleshoot and fix the issues that occur in environment
• Worked proactively on alerts and analyzing, identifying the issues in the environment and driving them to fixture
• Performed ticket and change auditing in the environment for storage and Backup Tower
• Worked on the DR test for every quarter
• Creating RDM/Data store Luns and mapping it to appropriate igroups in NetApp
• Creating, adding and deleting aliases, zones, and adding to Active Configuration on BROCADE switches
• Initiate NetApp Snap mirror base line copies from Legacy to new Target filers
• Exporting volumes/qtree to multiple servers as per request from NetApp 7-Mode and cluster mode filers
• Working on Data ONTAP upgrades on multiple 7-Mode and Cluster mode filers
• Creating export policies, rules in cluster mode and providing appropriate permissions to clients based on request
• Troubleshooting issues related to NAS performance on filers and NFS exports in NetApp
• Working on finding the cause of NetApp filer takeover and troubleshoot
• Good exposure on racking, stacking and configuring and NetApp storages
• Exposure on configuring NetApp cluster mode by creating Vservers Interfaces.

BOARD OF INTERMEDIATE (2008-09)

SECONDARY SCHOOL CERTIFICATE - New Way School, Lucknow (2006-07)

BACHELOR OF ENGINEERING - Computer Science and Engineering - R.R Institute of Modern Technology, Lucknow