Virendra Kumar Sharma
Senior Automobile After-Sales & Service Operations Professional
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About
Senior Automobile After-Sales & Service Operations Professional with 15+ years of experience across Maruti Suzuki dealership networks, along with exposure to Kia service operations. Proven expertise in managing high-volume workshops, improving productivity, enhancing customer satisfaction, and driving service revenue growth. Strong track record in operational excellence, reducing turnaround time (TAT), and developing high-performing service teams.
Experience
Workshop Manager - Champion Cars (PRM Cars Pvt. Ltd.) - Bhilwara
(2024-08)
- Leading complete workshop operations, manpower and quality
- Driving productivity, labour revenue and workshop KPIs
- Monitoring TAT, efficiency and customer satisfaction metrics
- Handling escalations and improving service retention
- Ensuring audit compliance and DMS accuracy
Service Manager - KIA SERVICE – ALLIED MOTORS LTD. - Gurgaon
(2023-01 - 2024-07)
- Managed workshop operations with focus on productivity, quality and customer satisfaction
Service Head - NEXA SERVICE – PASCO - Faridabad
(2020-04 - 2022-12)
- Headed complete after-sales operations of high-volume NEXA workshop
- Managed service advisors, technicians and workshop planning
- Responsible for productivity, labour revenue and CEI/NPS performance
- Implemented process improvements to enhance workshop efficiency
Service Head - NEXA SERVICE – AUTO VIBES (DINCO 4 WHEELS LLP) - Rewari
(2018-01 - 2020-03)
Key Responsibilities
- Led complete after-sales operations of workshop, manpower and customer experience
- Managed service advisors, technicians and workshop planning for high-volume operations
- Responsible for workshop productivity, labour revenue and overall performance metrics
- Monitored KPIs such as efficiency, TAT, CEI/NPS and workshop capacity utilization
- Handled customer escalations and ensured high levels of customer satisfaction and retention
- Implemented process improvements and service standards as per MSIL guidelines
Workshop Manager - DINCO 4 WHEELS LLP - Rewari
(2016-08 - 2017-12)
Key Responsibilities
- Managed complete workshop operations including manpower planning, job allocation and service quality control
- Supervised team of service advisors, technicians and support staff ensuring smooth workflow
- Monitored workshop productivity, technician efficiency and job turnaround time (TAT)
- Ensured timely vehicle delivery and adherence to service standards
- Maintained customer satisfaction through effective coordination and complaint handling
- Implemented process discipline and workshop operational improvements
Quality - HI-TECH GEARS LTD. - Bhiwadi
(2015-08 - 2016-06)
Assistant Workshop Manager - APRA AUTO INDIA LTD. - Manesar
(2013-01 - 2015-07)
- Assisted in managing complete workshop operations including manpower planning and job allocation
- Monitored technician productivity, workshop efficiency and service quality
- Supported implementation of service processes and performance tracking
- Coordinated with service advisors and technical team to ensure timely vehicle delivery
Service Advisor - APRA AUTO INDIA LTD. - Gurgaon
(2010-02 - 2012-12)
- Managed customer interaction, job card creation and service coordination
- Ensured customer satisfaction through proper follow-up and communication
- Coordinated with workshop team for timely service delivery
- Handled customer complaints and ensured resolution as per service standards
Education
Diploma - Mechanical Engineering - Govt. Polytechnic College Jawad
