Customer Service & Retention Executive - Rebootgut Healthcare Pvt Ltd.
(2026-04)
- Handled customer queries related to payments, diet plans, subscriptions, and services.
- Assisted clients with payment transactions and resolved billing-related issues efficiently.
- Managed communication with international clients regarding payment processes and service support.
- Provided customer support through calls, emails, and chats to ensure high customer satisfaction.
- Coordinated with internal teams to ensure smooth issue resolution and service delivery.
- Maintained accurate records of customer interactions and payment updates.
- Contributed to company revenue growth through effective customer retention strategies and referral generation
Senior Business Development Executive - Clinikally (YC S22)
(2024-01 - 2026-02)
- Develop and execute effective sales strategies to achieve business growth goals.
- Identify potential business opportunities and convert leads through cold calling, networking, and online research
- Respond to client inquiries, resolve issues, and manage client expectations effectively.
- Maintain accurate records of business development activities and client interactions in the company's CRM system.
- Negotiate terms and close business deals that align with company goals and values.
- Trained and mentored new team members, onboarding them into the tele sales and healthcare process, helping them achieve sales targets within the first quarter.
Health Counsellor - SR INSTITUTE OF ADVANCED AYURVEDIC SCIENCES PVT. LTD
(2022-11 - 2023-12)
Dedicated and compassionate Health Counselor with a proven track record of providing exceptional care to kidney patients. Skilled in analyzing medical reports and tailoring treatment plans, seeking an opportunity to contribute my expertise in a dynamic healthcare setting.
- Conducted outbound calls and live chat interactions with prospective clients to promote healthcare products/services
- Managed a high volume of customer interactions, addressing inquiries about blood test enquirers and other medical services.
- Successfully met sales targets by promoting healthcare services to customers' needs
