Vishal Verma

Chatbot Developer with 5 years of experience in SaaS companies

 Automated CIGNA to handle 1M user in their mediclaim and legal undertaking by deploying Virtual Assistants.

 Handling product lifecycle, sprint plans, new hiring and improved bot droprate from 16% to 2.3%.

 Implemented NeoLoad, Gremlin and Selenium for rigorous Performance testing, used UiPath Communication Mining to build a ML model to suggest NLP utterance from conversation history

SRM University, Chennai, IN Jul 2015 – May 2019

Bachelor of Technology in Computer Science

Relevant Courses: Database Management Systems, Natural Language Processing, Machine Learning, Information Security,

Computer Networks, Python Programming