Vrajesh Sony
Quality Analyst | BPO Professional
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About
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Experience
Quality Analyst at TTEC (2026-05 – Present)
Currently serving as a Quality Analyst for non-voice communication teams, ensuring quality standards and process adherence across customer interactions.
Customer Support Representative (Non-Voice) at TTEC (2024-06 – 2026-05)
Served as a Customer Support Representative for over a year, leveraging strong communication skills to resolve queries and deliver excellent support through non-voice channels.
Education
SSC in CBSE – Podar International School (2016)
HSC in CBSE – Podar International School (2018)
BA in English – St. Xavier's College (2021)
