Yankob Yb

Detail-oriented Senior Executive with over 8 years of experience across banking operations, KYC/AML compliance, customer onboarding, and data management. Proven track record of managing end-to-end customer resolution, verifying complex documentation, and reviewing transaction records to detect risk and non-compliance. Adept at streamlining workflow processes, meeting strict SLA deadlines, and generating MIS analytical reports to drive operational efficiency.

Senior Executive at 1T9 Technology Private Limited (2022-10 – Present)

• Spearhead daily operational workflows and multi-channel customer support (phone, email) to ensure seamless resolution of complex queries within strict SLA targets.
• Monitor and audit customer records, data entry logs, and critical onboarding documents, maintaining 100% data integrity and strict confidentiality.
• Collaborate with internal cross-functional teams to escalate and resolve complex operational cases efficiently.
• Generate daily, weekly, and monthly MIS performance reports to assist senior management with operational analysis and forecasting.
• Identify workflow bottlenecks and propose process optimization strategies to boost overall team efficiency and service quality.

Senior Executive at Novopay Solutions Pvt. Ltd. (2017-02 – 2022-10)

• Managed merchant and agent onboarding along with end-to-end KYC verification in full compliance with banking regulatory standards.
• Analyzed high-volume transaction records and customer profiles to identify suspicious activity, unusual patterns, and potential fraud risks.
• Automated lead verification workflows and created comprehensive onboarding reports shared directly with sales and executive teams.
• Recommended operational adjustments that reduced query turnaround time and enhanced overall compliance reporting accuracy.

Data Entry Operator (DEO) at Food & Supply Department (2015 – 2016)

• Managed public administration database records, achieving high data entry accuracy and smooth daily operations over a 1-year tenure.
• Validated applicant documentation and systematically resolved citizen inquiries while adhering strictly to government procedures.

Master of Commerce (M.Com) – K.K. Institute of Commerce, Koppal (2014)

Bachelor of Commerce (B.Com) – GFGC Koppal (2012)