Yash Dasare
Senior Associate with 2.5+ years of experience in international customer service, banking operations, insurance processes, and financial operations
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About
Results-oriented Senior Associate with 2.5+ years of experience in international customer service, banking operations, insurance processes, and financial operations. Skilled in KPI reporting, SLA management, customer relationship management, operational reporting, and process improvement. Certified in Financial Risk Management and Investment Banking Operations with strong analytical, communication, and problem-solving abilities.
Experience
Senior Analyst at Tech Mahindra
- Supported financial and operational processes while ensuring quality and SLA compliance.
- Prepared operational reports and collaborated with stakeholders to improve efficiency.
Senior Associate – International Process at WNS Global Services
- Managed insurance operations, KPI dashboards, schedule adherence, login reports, TOD reports, and agent performance tracking.
- Coordinated with internal teams to maintain operational excellence and customer satisfaction.
Associate at Concentrix
- Delivered customer support in a fast-paced environment while consistently achieving quality and productivity targets.
- Resolved customer queries and maintained high service standards.
Education
– Brihan Maharashtra College of Commerce (BMCC)
