Yash Gupta

PGDM Marketing graduate with a strong background in sales, CRM, and customer relationship management. Experienced in managing large customer bases, driving client acquisition, and executing cross-selling strategies. Successfully managed over 1,500 customer accounts with a 90% retention rate and led sales across multiple real estate projects in Mumbai.

Relationship Manager at Pride of Cows (2025-02 – 2026-04)

• Focused on customer retention and issue resolution, achieving a 90% retention rate for 1,600+ customers monthly.
• Resolved 5-10 customer queries daily via calls and WhatsApp, ensuring prompt and accurate service.
• Onboarded 4-6 new customers monthly through referrals, coordinating with internal teams and field visits.
• Managed 1,500+ active customer accounts, consistently meeting retention targets and driving upselling initiatives.

Associate- Ops. at WNS Company (2022-09 – 2023-10)

• Operated SAP in the Passenger Revenue Accounting process, ensuring accurate financial tracking.
• Utilized various applications to manage and track invoices and ticketing information, enhancing operational efficiency.
• Verified and processed billed amounts against agreements, maintaining financial accuracy.

PGDM in BMS – Sir M Visvesvarya Institute Of Management Studies (2023-01 – 2025-01)

BMS in Finance – PVG College of Science and Technology (2019-07 – 2022-02)

HSC in Commerce – U.B.S Junior College (2017-07 – 2019-03)