Yash R Singh

Operations professional with 1+ year of experience on the Ola account at Teleperformance, handling payment discrepancies, ride-distance variances and security escalations through resolution. Combines operational problem-solving with Excel, SQL, Power BI and workflow automation, and holds a Microsoft Power BI certification. Independently built and launched NewzWale, a live AI fact-checking product, in 2026.

Now returning to the corporate workforce, targeting operations, business operations and operations-analytics roles.

Operations Support Executive (Operations Analyst Function) - Teleperformance – Ola Account

(2019-09 - 2020-11)

• Investigated operational exceptions involving payment discrepancies, ride-distance variances and ride-security escalations on the Ola ride-hailing account, driving each case through to resolution.
• Contributed to a 5% reduction in revenue loss by resolving payment discrepancies, a direct source of revenue leakage.
• Contributed to a 10% decrease in security incidents while managing ride-security escalations, supporting lower operational risk for riders and the business.
• Managed escalations and client concerns proactively across payment, ride and security issues, supporting customer satisfaction and retention.

Career Break & Professional Development

(2020-11 - 2026)

Following a COVID-related layoff in 2020, prepared for competitive government examinations while continuing professional development in data analytics, Power BI, software development and AI. Subsequently decided to return to the private-sector workforce.

Founder & Product Builder - NewzWale

(2026)

• Identified an underserved need for fact-checking among Indian-language news readers and independently conceived, built and launched NewzWale, now supporting verification across 13 Indian languages.
• Designed a three-stage, evidence-based verification workflow: fact-check database lookup, live web evidence retrieval and grounded LLM reasoning.
• Added a “not enough evidence” outcome as a quality control, deliberately trading answer rate for accuracy.
• Kept pre-revenue unit cost near zero through a cost-conscious architecture; automated CI testing keeps releases reliable as a solo operator.
• Launched on Reddit, LinkedIn and X and used early user feedback to prioritize iterations.

Specialization - Software Development & Problem Solving - Scaler Academy

B.E. / B.Tech - Vel Tech High Tech Engineering College (2019)