Yogesh Ghuge

IT Administrator with 2+ years of hands-on experience in IT infrastructure, system administration, network administration, and end-user support. Skilled in Windows Server, Active Directory, DNS, DHCP, Microsoft 365, LAN/WAN, VLAN, TCP/IP, routing and switching, VPN, firewall administration, virtualization, NAS, and backup operations. Experienced in supporting 150+ endpoints, troubleshooting hardware, software, server, network and connectivity issues, managing user access, maintaining IT infrastructure, and resolving incidents within defined SLA timelines.

Hands-on experience with Cisco networking devices, SonicWall/FortiGate firewalls, VMware, Hyper-V, Veeam, Acronis, Microsoft 365 and NAS environments. CCNA certified with a strong foundation in Windows and network infrastructure. Currently building knowledge toward Azure/Cloud Infrastructure and Cloud Security as a long-term career direction.

IT ADMINISTRATOR at SDWOT (2025-11 – Present)

• Manage day-to-day IT infrastructure, Windows servers, network systems, and end-user environments.
• Administer and maintain Windows Server infrastructure and Microsoft 365 services.
• Manage NAS storage, file servers, user access, permissions, and shared resources.
• Manage D-Link access points using Nucleus Connect and troubleshoot wireless/network connectivity issues.
• Configure and manage SonicWall TZ 600 firewall, VPN, VLAN, routing, and secure remote-access requirements.
• Troubleshoot IP conflicts, VLAN, routing, connectivity, hardware, software, and server-related issues.
• Manage ERP and website access through appropriate firewall policies.
• Implement and maintain scheduled daily, monthly, and yearly backup operations.
• Perform backup and recovery-related activities to support data availability.
• Install, configure, and maintain Linux/RHEL systems as required.
• Provide technical support to users and resolve infrastructure-related incidents.
• Perform proactive monitoring and troubleshooting to improve system availability and reliability.
• Maintain IT infrastructure and support business operations through timely resolution of technical issues.

ON-SITE SUPPORT ENGINEER at Intertouch India Pvt. Ltd. (2024-07 – 2025-02)

• Provided L1/L2 technical support for 150+ endpoints, users, desktops, laptops, printers, and network devices.
• Installed, configured, maintained, and troubleshot desktops, laptops, printers, and peripheral devices.
• Performed hardware troubleshooting involving RAM, HDD/SSD, BIOS, system upgrades, and peripheral issues.
• Supported Microsoft Office, Outlook, OneDrive, and network connectivity issues.
• Installed, configured, and supported Windows Server 2019 environments.
• Configured and supported Cisco 2960 switches and Cisco 2811 routers.
• Troubleshot LAN/network connectivity and end-user access issues.
• Provided remote technical support using AnyDesk and Remote Desktop (RDP).
• Installed, configured, and upgraded business applications including Ecobiliz, Material Control, and POS systems.
• Resolved incidents and service requests within defined SLA timelines.
• Assisted users with hardware, software, operating-system, network, and application-related issues.
• Maintained professional communication with users while troubleshooting and resolving technical incidents.

HARDWARE & NETWORK ENGINEER at ProAzure Software Solution Pvt. Ltd. (2023-09 – 2024-07)

• Installed, configured, maintained, and supported IT hardware and networking equipment.
• Managed Active Directory, DNS, and DHCP services.
• Configured and supported LAN/WAN networks and network devices.
• Provided first-line technical support to end users.
• Configured and supported VPN and SSL VPN connectivity.
• Performed hardware, software, network, and connectivity troubleshooting.
• Provided remote support using AnyDesk and Remote Desktop (RDP).
• Assisted with user administration and access-related activities.
• Supported day-to-day IT infrastructure operations and issue resolution.

Career Break – Personal Reasons (2025-03 – 2025-10)

Bachelor of Technology (B.Tech.) in Mechanical Engineering – Shri Sant Gadge Baba Engineering College, Bhusawal