Yohan Gujjarapu

Motivated hospitality professional with 2 years of In-Room Dining experience, seeking to contribute strong communication, multitasking, and service skills while continuing to grow within a reputed hotel organization.

F&B Senior Server at Four Seasons Hotel Mumbai (2023-06-06 – Present)

Joined Four Seasons Hotel Mumbai as an In-Room Dining Order Taker on 6 June 2023, providing high-quality in-room dining services aligned with Four Seasons standards. Promoted to Senior Server on 30 October 2024 in recognition of consistent performance, attention to detail, and commitment to luxury service standards.

• Handled guest calls with professional telephone etiquette, accurately taking orders, confirming preferences, and ensuring clear communication of special requests.
• Developed strong knowledge of food and beverage menus, ingredients, preparation methods, and dietary requirements to confidently assist guests and ensure safety.
• Coordinated efficiently with kitchen, stewarding, and service teams to monitor order progress and ensure timely, accurate, and well-presented delivery.
• Managed guest concerns and service recovery with empathy and professionalism, ensuring guest satisfaction and positive dining experiences.
• Recognized for service excellence and guest engagement, leading to nomination as Front of the House in February 2024.
• Demonstrated leadership, multitasking ability, and reliability during peak hours, contributing to smooth daily operations.
• Consistently followed Four Seasons brand standards, SOPs, hygiene, and safety procedures to deliver a seamless and memorable guest experience.

Bachelor of Science in Hospitality Studies – University of Mumbai Don Bosco College (2021 – 2023)