Yokeshwaran S

Production Support Engineer with 3+ years of experience in L1/L2 application support, production monitoring, and incident management. Skilled in batch job monitoring, ticket handling, and SLA-based issue resolution within ITIL/ITSM frameworks. Possess working knowledge of SQL queries, root cause analysis, and user support. Proven ability to maintain application stability, reduce downtime, and support business-critical operations through effective team collaboration.

System Engineer at CECIPL (2022-10 – Present)

• Provided L1/L2 application support to ensure system availability and business continuity.
• Monitored production systems, batch jobs, and reports, resolving issues within SLA timelines.
• Handled incident, problem, and service request tickets using ITIL-based tools.
• Executed SQL/Oracle queries for data validation and production issue analysis.
• Performed root cause analysis and coordinated with development and infrastructure teams for issue resolution.
• Prepared status reports and maintained documentation to support operational processes.

Bachelor of Engineering – Annamalai University (2019)