Yuvaraja

IT professional with 10 years of experience in IT support and administration, including 3 years as an IT Executive in the hotel industry. Skilled in network administration, server and systems administration, backup and disaster recovery, and team leadership, with a strong track record of delivering reliable IT operations across multi-site business and hospitality environments.

IT Administrator at Debaj Group (2026-02 – Present)

• Manage end-to-end IT infrastructure across multiple business units, ensuring uninterrupted system availability and operational efficiency.
• Maintain and monitor servers and enterprise systems including Active Directory, Grandstream PABX, dialer software, Fortinet Firewall/FortiClient, PBX configurations, and Etisalat Business Portal.
• Perform routine server health checks through physical inspections and online monitoring to ensure system stability, security compliance, and timely issue resolution.
• Manage and monitor backup solutions using Veeam alongside Synology and QNAP storage servers, ensuring data integrity and disaster recovery readiness.
• Execute weekly and scheduled backups, verify backup success, and maintain documentation for audit and recovery purposes.
• Oversee CCTV surveillance systems, including camera monitoring, recording management, and troubleshooting.
• Provide ongoing IT support and coordination across all departments, and manage Etisalat portal, internet billing, and vendor communications.

IT Executive at Central Inn Hotel and Suites (2022-01 – 2025-06)

• Provided IT support for all hotel departments, resolving hardware, software, and network issues via phone, email, and on-site assistance.
• Managed installation, configuration, and maintenance of operating systems, applications, and network printers across departments.
• Scheduled and supported virtual meetings via Microsoft Teams and Zoom for internal and cross-department collaboration.
• Maintained hotel interface systems connecting back-office applications with the Property Management System (IDS), ensuring seamless data flow.
• Configured the front office module in IDS, created user accounts and access rights by department, and coordinated with the IDS team on ticketing and passport scanner integration.
• Supervised an IT team of 5 members and reported daily operations and performance updates to the General Manager.

IT Support and Admin at Broadway Group of Companies (2019-06 – 2022-01)

• Configured and maintained PABX IP Telephone (NEC) and IPTV systems for internal communication and guest services.
• Managed the IT asset lifecycle, including procurement, setup, maintenance, and decommissioning, in line with business and compliance requirements.
• Installed, configured, and monitored Aruba network switches and Wi-Fi access points, including VLAN configuration via Putty.
• Performed RJ45 cable crimping, switch maintenance, and core network troubleshooting to ensure stable connectivity.
• Maintained accurate inventory of hardware, software licenses, and IT peripherals.
• Collaborated with department heads, vendors, and the AGM on IT upgrades, procurement, and project planning.
• Served as Interim IT Manager for 8 months, handling daily IT operations, vendor communications, and strategic planning.
• Managed data backup and recovery operations using Synology servers, and administered Active Directory, Office 365, and biometric access servers.
• Managed IDS PMS user accounts, access rights, and interface configurations, and handled GRMS systems (Salto and CISA) for guest room access management.

System Service Engineer and Support at Aeon Systems India Pvt Ltd (2015-06 – 2019-05)

• Installed and configured Windows operating systems and business software across desktop environments.
• Configured LAN connections and performed cable crimping for new and existing network installations.
• Configured user profiles and managed domain joining, and provided IT support across multiple departments.
• Installed and maintained network printers, Wi-Fi modems, and routers, and troubleshot hardware issues.
• Supported multiple sites in Tirupur, including a team engagement at Eastman Exports managing 2,000+ systems, network printers, billing printers, and network punching machine installation.
• Gained experience in new-site network installation, cable crimping, and switch rack setup.

Bachelor of Engineering in Electrical and Electronics Engineering – Raja College of Engineering and Technology (2008 – 2011)

Diploma in Electrical and Electronics Engineering – K.L.N. Polytechnic College (2006 – 2008)