Zia-ul Hoda

8+ years of Specialized working Experience into ServiceNow that include modules like Service Catalog building, Incident, Problem, Change, Knowledge Management,Performance Analytics, IRM, Major Incident, Reporting, Interactive Dashboards, ITOM, Discovery and CMDB.

• Experience in Process design, Development and Administration of ServiceNow and Working on Agile Methodology and Process knowledge of ITIL, ITSM Life Cycle and experience in handling team.
• Working in a multi tenancy ServiceNow environment providing solutions and support to more than 20 Clients.
• Experience in Designing and configuring Service Catalogs using Flow Designers and workflows.
• Hands-on Technical delivery ServiceNow solutions using several technical skills such as HTML, XML, JavaScript, Integrations (webservices, REST, SOAP, email, MID Server, LDAP etc…)
• Experience in Administering, end to end cycle of coding, testing, debugging and maintaining Lower Life Cycle Instances and Customizing the ServiceNow applications as per the requirements.
• Quick learner with ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation.
• Experience in Enterprise Monitoring Systems.

Organizational ExperienceOrganizationDesignationDurationCDK GlobalSenior Software Engineer25 July 2022 to till dateLumenInformation Systems Consultant II30th Nov 2015 to 22 July 2022Hewlett PackardService Delivery Consultant II24th Jan 2011 to 27th Nov 2015Unisys Global Services IndiaPvt LtdProcess Associates15th Jan 2009 to 13th Jan 2010ERM InfoTechProcess Associates18th Feb 2008 to 11th Nov 2008

Education• MBA (2005-2007), Finance and Marketing from Utkal University, Bhubaneswar with an aggregate of 56%.

• BBA (2002-2005), Graduation from Utkal University, Bhubaneswar with an aggregate of 54%.
• Intermediate (2000-2002), from the Board of Jharkhand Intermediate Education Council Ranchi with an aggregate of 60%.
• Matriculation (2000) from the Indian Certificate of Secondary Education is an examination (ICSE), Stewart School, Sukinda, with an aggregate of 59%.