Zipporah Rl

To be associated with a progressive and developing organization and to apply my knowledge and skills, intellectual abilities and to achieve the targets set by the organization

Semi Voice, Chat Process/ Customer Support (Inbound Process) - Abhi Soft Pvt LTD

(2017-03 - 2018-02)

UK BANKING PROCESS - International

• Helping Out The Customers For claiming Their Transactions and getting it refunded
• Informing About Payment Protection Insurance Claim Policy To Customers. Adding New Customers
• Answering Customer questions, providing information and assisting with easy troubling issues.
• Assist customer across multiple different channels, Live, Chat and calls.
• Dealing with unhappy customers and handling complaints.
• Handling complains to building Strategies for improving the overall customer experience and fostering loyalty
• Collecting Feedback and respond to reviews- ensuring efficient and personalized customer experience

Process Associate - Web Further India Pvt ltd - Madhapur

(2018-09 - 2023-11)

Having 4 Years Of Experience

• As a Content Moderation Working On Images Contents and Videos Contents, worked For Insta Domain, Extreme Nudity, Extreme Violence contents, Disturbing Contents Chat Process ,Live Stream Project Worked For Multiple Projects
• They May Also Ban Certain Users for Violating Content Creation Guidelines Set BY Company

Schooling - KENDRIYA Vidhayalaya KV2 uppal

INTERMEDIATE - Nethaji college (2012)

Bachelor of Science - Osmania University womens college, Koti (2015)