يزن خليفه

Healthcare Operations Leader with more than 16 years of experience across public hospitals and private healthcare organizations in Saudi Arabia, UAE, Jordan, Iraq, and Qatar. Extensive expertise in hospital operations, OPD and patient services management, allied health operations, revenue cycle, billing, financial management, and regulatory compliance. Currently leading large-scale public healthcare operations with direct and indirect oversight of up to 800 government employees.

Proven ability to improve patient experience, operational efficiency, compliance, and financial performance through KPI-driven management and process optimization.

Allied Health Manager at Apex Health (2024-08 – Present)

• Lead end-to-end allied health and diagnostic operations including Radiology, Laboratory, and Physiotherapy within a large government hospital environment.
• Provide operational leadership across public healthcare facilities with oversight of up to 800 government employees.
• Manage staffing plans, duty rosters, workflows, KPIs, service capacity, and interdepartmental coordination.
• Drive patient flow optimization, reduce waiting times, and ensure continuity of care.
• Act as primary operational liaison with hospital leadership and governmental stakeholders.
• Ensure full compliance with Ministry of Health regulations, quality standards, and patient safety requirements.

Clinic Operations Consultant at Freelance (2024-03 – 2024-08)

• Provided end-to-end operational consulting for medical clinics including licensing, staffing models, procurement, facility readiness, policies and procedures, and operational workflows.
• Developed HR, finance, patient services, and clinical governance frameworks.
• Successfully supported the launch and operational readiness of three medical clinics.

Operations and Branch Manager at Clinica Joelle (2019-02 – 2024-03)

• Managed full clinic and OPD operations across multiple branches covering patient services, scheduling, staffing, HR coordination, budgeting, procurement, vendor management, and regulatory compliance.
• Led service improvement initiatives resulting in a 20 percent reduction in patient complaints.
• Monitored KPIs related to patient experience, revenue, utilization, and operational efficiency.
• Coordinated inspections, audits, and licensing with health authorities.

Senior Accountant at Dr. Sulaiman Al Habib Medical Group (2016 – 2017)

• Managed accounting operations including general ledger, payroll processing, financial reporting, reconciliations, and month-end closing.
• Supported internal and external audits and ensured compliance with financial policies and controls.
• Provided financial data to support operational and management decision-making.

Billing Supervisor at Dr. Sulaiman Al Habib Medical Group (2012 – 2016)

• Supervised hospital billing and revenue cycle operations including insurance claims, collections, and reporting.
• Coordinated with clinical departments, patient services, and insurance providers to resolve billing issues.
• Improved cash flow by reducing outstanding receivables by 25 percent.
• Utilized Oracle ERP systems for billing and financial tracking.

Patient Services Officer at Dr. Sulaiman Al Habib Medical Group (2010 – 2012)

• Managed patient registration, admissions, appointments, and front-desk operations.
• Acted as liaison between patients, clinical teams, and billing departments to ensure smooth patient flow and service delivery.
• Supported patient satisfaction and service recovery initiatives.

Senior Accounting Officer at Ram Alaa Company (2008 – 2010)

• Handled daily accounting activities including journals, ledgers, reconciliations, budgeting support, and financial reporting.
• Ensured accuracy of financial records and compliance with internal control procedures.

Bachelor of Science in Accounting – Al-Isra'a University (2004 – 2008)