Ehab Ehab

Commercial and sales leader with over 7 years of progressive experience across sales leadership, contact center management, and business development. Proven track record of building high-performing teams from the ground up and delivering a 600% increase in sales performance through structured planning, KPI management, and hands-on team development. Experienced in leading multi-level teams of 25+ agents, representatives, and team leaders; setting sales and commercial direction; managing key relationships and customer accounts; and coordinating cross-functionally with Marketing, Operations, and Customer Service to improve conversion, retention, and the overall customer experience.

Technically skilled in implementing CRM systems and telephony infrastructure to strengthen operational efficiency and lead management. Strong negotiator and relationship builder with a background spanning telesales, contact center operations, public relations, and international business communication, seeking a senior role in Sales, Business Development, Commercial, or Contact Center leadership where strategic planning and team-building expertise can drive continued growth.

Head of Telesales and Call Center at Mirmaz Academy (2026-05 – Present)

• Oversee end-to-end Telesales and Call Center operations, managing 20+ Telesales Agents, 4+ Call Center Representatives, and 2 Team Leaders across the department.
• Set departmental direction, sales priorities, operational standards, and performance expectations while ensuring alignment with overall business objectives.
• Lead and develop Team Leaders, establishing clear accountability for team performance, coaching, productivity, and day-to-day execution.
• Design and optimize sales and call center workflows, processes, and performance frameworks to improve efficiency, customer reach, conversion, and revenue generation.
• Drive cross-functional coordination with Marketing, Bookings, Community, and other internal teams to improve lead management, customer experience, and the overall sales cycle.
• Use performance data, KPIs, and operational reporting to identify growth opportunities, address performance gaps, and drive continuous improvement across the department.
• Led the development and implementation of a CRM system and deployed a modern PBX phone system to streamline call operations, improve lead tracking, and strengthen overall department efficiency.

Telesales Manager at Mirmaz Academy (2025-08 – 2026-05)

• Successfully built, structured, and scaled the telesales department from the ground up at Mirmaz Academy.
• Managed, led, and mentored a high-performing team of 20+ telesales agents, elevating overall departmental professionalism and operational standards.
• Spearheaded strategic improvements that drove a massive 600% growth in sales performance.
• Empowered and coached agents to consistently surpass high revenue targets and KPIs.

Telesales Specialist OB (part-time) at Zain Iraq (2021-11 – 2025-08)

Responsible for presenting and promoting offers and services to Zain Iraq subscribers and building a friendly atmosphere between subscribers and the company by solving problems related to the work of the telephone sales department.

Follow up and Public Relations Manager at Bonilla Delivery Company (2021-06 – 2021-09)

Responsible for the follow-up department, relations and the department team, preparing work reports and duties for employees within the company and the company's external relations with other public relations managers through interviews and communications, preparing and managing meetings related to signing work contracts and external agreements, in addition to conducting interviews for new employees.

Follow up and Public Relations Officer at Bonilla Delivery Company (2021-04 – 2021-06)

Responsible for following up the employees in the company, including delegates, input and output employees, and processing employees, in addition to dealing and building relationships with employees of the rest of the companies through contact and interviews.

Follow up and Customer Service Officer at Al Waseet Delivery Company (2020-04 – 2020-05)

Responsible for following up on successful and canceled orders, solving problems, and responding to customer and delegate inquiries in addition to office work.

Translator at Freelancing (2019-12 – Present)

Several responsibilities, including translation of official documents and ensuring that the translation is formulated professionally in academic terms, in addition to other administrative matters.

English Language Teacher at Ajial Al-Rahma Schools (2019-10 – 2020-02)

Teaching English language to teens as a second language for three stages in middle school and responsible for preparing their homework, quarterly exams, final exams and giving the results according to the data.

Research Writer at Freelancing (2019-08 – Present)

Preparing and setting up research for undergraduate and master students.

Medical Sales Representative at Venus Cosmetics Company (2019-04 – 2019-09)

Promotion of medical cosmetics and perfumes.

Sales Officer at Brand Exhibition (2018-03 – 2019-03)

Responsible for selling products and dealing with customers in addition to mathematical matters and other work related things.

B.A. in English Literature – Al-Israa University College (2015-10 – 2019-07)