Bakr Ali

Customer Service and Visa Processing Specialist with 4+ years of experience in travel, visa operations, and telecommunications customer support. Skilled in visa application processing, travel booking systems, SAP ERP, Zoho CRM, and Galileo GDS. Proven ability to manage high-volume customer inquiries, ensure document compliance, and deliver exceptional customer service in fast-paced environments.

Customer Service and Visa Processing Officer at Moonline Travel and Trade (2023-02 – 2026-03)

• Meet the clients face to face and determine their service requirements and travel preferences.
• Answer phone calls and provide full information about the questions.
• Oversee the completion of all relevant visa documents and ensure that they are received within the time limit set.
• Ensure that all the information provided by the client is accurate and correct, preparing and checking all legal documents.
• Ensure that all relevant visa documents are compliant with the rules of the embassy.
• Upload all visa required documents for clients at Visa advisors' system.
• Maintain familiarity with visa laws and regulations and stay up to date with them.
• Maintain a high level of commitment and responsibility toward clients.
• Investigate the integrity of documents and other information in connection with visa applications.
• Provide high levels of client service.
• Maintain familiarity with all visa and ticket systems.
• Serve the customer in issuing tickets and hotels upon their request.
• Answer the customer inquiries related to the visa, ticket and hotels via social media.
• Demonstrate good listening skills, problem analysis, problem-solving, and follow-up with clients.
• Check all issued visas and other services and enter them into the SAP system.

Customer Service Officer at Korek Telecom (2021-04 – 2023-01)

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, refunds, or account updates as needed.
• Document customer interactions and resolutions in internal systems.

B.Sc. in Chemistry – Salahaddin University Erbil (2016-09 – 2020-07)