Mohammed Jassim Surji

Customer-focused professional with experience in customer service, quality assurance, CRM systems, and administrative support. Strong communication, organization, and problem-solving skills gained through handling customer inquiries, maintaining records, preparing reports, and resolving complaints. Passionate about providing excellent service to students and parents in an international school environment while ensuring an efficient admissions process.

Quality Assurance Specialist at Korek Telecom (2022-01 – Present)

• Monitored customer service quality and evaluated agent performance.
• Reviewed recorded customer calls and provided performance feedback.
• Prepared daily, weekly, and monthly reports.
• Maintained accurate records using CRM systems.
• Resolved customer complaints professionally.
• Improved customer satisfaction through effective communication.

Customer Support – Back Office at Korek Telecom

• Managed escalated customer cases.
• Coordinated with departments to resolve issues.
• Updated customer records accurately.
• Delivered timely administrative support.

Dealer Support at Korek Telecom

• Verified customer identity and documentation.
• Assisted dealers with customer requests.
• Followed company procedures accurately.

Sales Support at Korek Telecom

• Contacted customers regarding available services.
• Explained offers clearly.
• Built positive customer relationships.

Bachelor of Science in Petroleum Engineering – Gasha Institute – Erbil, Iraq (2020-01 – 2024-12)