Benedetta Cattani

Customer-focused professional with nearly 8 years of experience in customer service and retail. Strong background in personalised customer assistance, problem-solving and customer relationship management.

Experience in education has further strengthened communication, empathy, organisation and the ability to manage different needs and situations. Currently seeking a remote Customer Support or Customer Care position.

Primary School Special Education Teacher (2025-09 – 2026-06)

• Provided individualised educational support to primary school students with special educational needs.
• Planned and adapted activities to promote learning, inclusion and independence.
• Collaborated with teachers, families and educational professionals.

Educator & Project Coordinator at Buffy's & Co (2024-10 – 2025-07)

• Designed and coordinated an educational-music project in collaboration with local social services.
• Led music and relational workshops, including basic DJing activities using Rekordbox and DJ equipment.
• Organised inclusive events, communications and logistics, working with families and local organisations.

Educator at Cooperativa Aurora Domus (2021 – 2025)

• Worked with children, teenagers and people with cognitive disabilities across youth, school, community and home-based services.
• Supported autonomy, learning and social inclusion while collaborating in multidisciplinary teams.

Sales Assistant at Conipel S.p.A. (2015-05 – 2023-01)

• Provided personalised customer assistance and supported customers throughout the purchasing process.
• Managed checkout operations, product presentation and merchandising.
• Applied sales and customer-retention techniques with a strong focus on listening, communication and customer needs.

Sales Assistant at Menswear Retail – Brooker (2015-02 – 2015-04)

• Assisted customers in selecting menswear, clothing and outfits according to their needs and preferences.
• Supported sales activities and contributed to a positive in-store customer experience.

200-Hour Vinyasa Yoga Teacher (YTT) in Yoga – YogaUnion – Bali, Indonesia (2026)

Bachelor's Degree in Educational Sciences and Training Processes – University of Parma, Italy (2019 – 2022)

Diploma in Accounting and Programming – University of Parma, Italy (2009 – 2014)