Gia Hlad

Business Administration student at Kent State University with a strong foundation in business operations, customer service, sales, and client relationship management. Experienced in managing business operations, coordinating schedules, maintaining customer records, and driving client satisfaction through multiple professional roles. Highly organized, detail-oriented, and proficient in Microsoft Office with proven communication and problem-solving skills.

Seeking opportunities in business administration, operations, management, or marketing.

Certified Personal Trainer & Consultant at Independent (2022-08 – Present)

• Manage day-to-day business operations including scheduling, invoicing, client communication, and record keeping.
• Build long-term client relationships through exceptional customer service.
• Coordinate appointments and maintain organized client records.
• Develop customized fitness and nutrition plans while maintaining high client retention.
• Generate new business through referrals and social media.

Front Desk Associate / Sales at Powerhouse Gym (2021-06 – Present)

• Assist members while delivering exceptional customer service.
• Process memberships, payments, and account information accurately.
• Maintain membership databases and administrative records.
• Support daily front desk operations in a fast-paced environment.
• Help achieve membership sales goals through relationship building.

Day Care Provider at Private Residence (2024-02 – Present)

• Coordinate daily schedules and activities.
• Communicate professionally with parents.
• Maintain organized records and manage multiple responsibilities.

Independent Cleaning Contractor at Self-Employed (2022-08 – Present)

• Manage scheduling, customer communication, invoicing, and quality assurance.
• Build strong client relationships through dependable service.
• Oversee daily business operations and client acquisition.

Bachelor of Business Administration in Business Administration – Kent State University (2026-12)