Janelle Davis

Experienced Packer with years in the industry, specializing in ensuring the safe and efficient packing of products. Skilled in loading, unloading, and inspecting goods for accuracy. Adept in working both independently and collaboratively in fast-paced environments. Have experience in Line Assembly, Warehouse, and Customer Service.

Packer at Spacko Packaging (2023-08 – Present)

• Utilized RF scanners to accurately track and verify inventory.
• Provided excellent customer service when packing orders.
• Maintained a clean and organized work area.
• Operated packing machinery and equipment in a safe manner.
• Ensured that all packages were properly sealed and labeled.
• Followed all safety regulations and procedures while handling packages and materials.
• Collaborated with team members to ensure timely and accurate packing.
• Corrected errors in shipping documents and labels.
• Efficiently stacked items onto pallets for shipment.
• Effectively managed multiple tasks in a fast-paced environment.
• Coordinated with other departments to meet customer demands.
• Assembled boxes and containers for packing.
• Assisted with the organization and stocking of materials.
• Utilized mathematical skills to calculate weight and volume of packages.
• Worked with a sense of urgency to meet tight deadlines.
• Utilized automated packing equipment to maximize efficiency.
• Received Employee of the Month Three Times.

Assembly Line Worker at Honda of South Carolina (2020-08 – 2023-08)

• Loaded and unloaded raw materials into assembly line machines.
• Demonstrated excellent multitasking and problem-solving skills.
• Inspected items for defects and damage before sorting.
• Worked with a team to complete large projects.
• Assisted in the disposal of damaged and expired items.
• Adhered to all company policies and procedures.
• Ensured accurate and efficient sorting of items.
• Utilized RF scanners to track and record data.
• Trained new employees on sorting procedures.
• Performed regular maintenance and cleaning of equipment.
• Performed quality checks on sorted items.
• Maintained an organized, clean work area.
• Utilized hand-eye coordination to move items quickly and efficiently.
• Ensured proper labeling and packaging of items.
• Communicated with team members to ensure smooth workflow.
• Worked with a sense of urgency to meet tight deadlines.
• Met production goals and quotas in a timely manner.
• Assisted in other warehouse operations as needed.
• Assisted in loading and unloading items from trucks.
• Inspected items for proper coding and labeling.
• Communicated effectively with supervisors and other personnel.
• Worked well independently and as part of a team.
• Utilized problem-solving skills to identify and resolve production issues.
• Operated multiple types of production line machinery.
• Adjusted machine settings and production speeds to optimize production.
• Observed production line machinery for any malfunctions or defects.
• Performed quality checks on finished products.
• Followed all safety regulations and protocols for operating assembly line machines.
• Received Perfect Attendance for the Third and Fourth Quarters.

Customer Service Representative (Customer Service Rep) at Verizon (2022-03 – 2023-07)

• Managed a high-volume call queue while consistently meeting performance metrics for call quality and response time.
• Developed and maintained a comprehensive knowledge of company products and services.
• Utilized CRM software to maintain accurate records of customer interactions and update account information.
• Demonstrated strong multitasking abilities by managing [3] phone lines simultaneously during peak hours.
• Maintained a high level of accuracy and efficiency in data entry.
• Utilized effective problem-solving techniques to resolve customer service inquiries.
• Responded to customer inquiries via phone, email, and chat.
• Demonstrated excellent communication and interpersonal skills.
• Participated in weekly team meetings to discuss customer service best practices and share success stories.
• Investigated and resolved customer service issues in a timely and efficient manner.
• Demonstrated strong interpersonal skills by handling escalated customer issues tactfully and effectively.
• Demonstrated mastery of product knowledge by training team members on new product launches and updates.
• Developed customer loyalty and trust through excellent communication and problem-solving skills.
• Acted as a liaison between customers and internal departments, ensuring seamless communication and issue resolution.
• Demonstrated proficiency in using CRM software to efficiently track customer interactions and resolve issues.

Packer at Sopacko Packaging (2020-01 – 2020-08)

• Utilized RF scanners to accurately track and verify inventory.
• Provided excellent customer service when packing orders.
• Maintained a clean and organized work area.
• Operated packing machinery and equipment in a safe manner.
• Ensured that all packages were properly sealed and labeled.
• Followed all safety regulations and procedures while handling packages and materials.
• Collaborated with team members to ensure timely and accurate packing.
• Operated forklifts and pallet jacks to move and store materials.
• Efficiently stacked items onto pallets for shipment.
• Loaded and unloaded items onto conveyor belts for further processing.
• Effectively managed multiple tasks in a fast-paced environment.
• Coordinated with other departments to meet customer demands.
• Assembled boxes and containers for packing.
• Effectively organized and packed products for shipment while adhering to safety regulations.
• Worked with a sense of urgency to meet tight deadlines.
• Utilized automated packing equipment to maximize efficiency.
• Independent worker but can work in team-oriented projects.
• Dependable
• Strong Organization Skills
• Over-time as needed based on business demands.

Line Associate at Sanderson Farms Processing Plant (2019-01 – 2019-12)

• Involves various deboning processes, including breast, oyster, and thigh deboning.
• Remove bones, fat, and cartilage, ensuring the poultry product is ready for the next stage of processing.
• Maintain a clean and sanitary work area and ensure all work complies with company policies, animal welfare guidelines, and relevant regulations.
• Ensuring the deboned poultry meets quality standards.
• In some cases, training other associates on deboning tasks.
• Serving as a point of contact for questions and concerns regarding deboning tasks, particularly in the absence of a supervisor.
• Contributing to the efficiency and effectiveness of the deboning process.
• Working effectively with other deboners and personnel on the production line.
• Operated and maintained production line equipment in accordance with established procedures.
• Quickly and effectively identified and addressed production problems.
• Worked with other departments to ensure production lines ran smoothly.
• Primarily responsible for the disassembly of poultry on the production line.
• Communicated effectively with other departments to ensure production lines ran smoothly.
• Utilized problem-solving techniques to identify and address production line issues.
• Maintained a safe and clean work environment to comply with OSHA standards.
• Proactively monitored production lines for potential problems and addressed them quickly.
• Additional duties as required.

Cashier-Customer Service Representative at McDonald's Fast Food Restaurant (2018-01 – 2019-01)

• Participated in cross-training opportunities to expand skills and support different areas of restaurant operations.
• Assisted in delivering exceptional dining experience to guests by providing prompt and efficient service.
• Assisted in training new food server assistants, contributing to a well-equipped team.
• Awarded 'Employee of the Month' for outstanding performance and dedication to customer satisfaction.
• Maintained knowledge of menu items and specials.
• Demonstrated excellent organizational and multitasking skills.
• Maintained a positive attitude in a fast-paced work environment.
• Demonstrated strong teamwork skills by supporting colleagues during busy shifts and high-pressure situations.
• Performed opening and closing duties.
• Maintained cleanliness and organization of dining area, contributing to a positive atmosphere for guests.
• Maintained a positive attitude during high-pressure situations, ensuring a smooth dining experience for guests.
• Demonstrated excellent communication skills.
• Managed all cash and credit card transactions.
• Consistently met or exceeded performance goals for speed and accuracy in serving guests.
• Utilized POS system to accurately process orders and payments, ensuring smooth transactions.
• Provided personalized recommendations on menu items, resulting in increased sales of featured items.
• Multi-tasked efficiently throughout the shift.
• Developed and maintained positive relationships with guests.
• Communicated effectively with team members and management to address any customer concerns or special requests.
• Experienced in handling customer disputes in a professional and courteous manner.
• Experienced in managing large amounts of cash and balancing cash drawers.
• Assisted with training new cashiers.