Packer at Spacko Packaging (2023-08 – Present)
- Utilized RF scanners to accurately track and verify inventory.
- Provided excellent customer service when packing orders.
- Maintained a clean and organized work area.
- Operated packing machinery and equipment in a safe manner.
- Ensured that all packages were properly sealed and labeled.
- Followed all safety regulations and procedures while handling packages and materials.
- Collaborated with team members to ensure timely and accurate packing.
- Corrected errors in shipping documents and labels.
- Efficiently stacked items onto pallets for shipment.
- Effectively managed multiple tasks in a fast-paced environment.
- Coordinated with other departments to meet customer demands.
- Assembled boxes and containers for packing.
- Assisted with the organization and stocking of materials.
- Utilized mathematical skills to calculate weight and volume of packages.
- Worked with a sense of urgency to meet tight deadlines.
- Utilized automated packing equipment to maximize efficiency.
- Received Employee of the Month Three Times.
Assembly Line Worker at Honda of South Carolina (2020-08 – 2023-08)
- Loaded and unloaded raw materials into assembly line machines.
- Demonstrated excellent multitasking and problem-solving skills.
- Inspected items for defects and damage before sorting.
- Worked with a team to complete large projects.
- Assisted in the disposal of damaged and expired items.
- Adhered to all company policies and procedures.
- Ensured accurate and efficient sorting of items.
- Utilized RF scanners to track and record data.
- Trained new employees on sorting procedures.
- Performed regular maintenance and cleaning of equipment.
- Performed quality checks on sorted items.
- Maintained an organized, clean work area.
- Utilized hand-eye coordination to move items quickly and efficiently.
- Ensured proper labeling and packaging of items.
- Communicated with team members to ensure smooth workflow.
- Worked with a sense of urgency to meet tight deadlines.
- Met production goals and quotas in a timely manner.
- Assisted in other warehouse operations as needed.
- Assisted in loading and unloading items from trucks.
- Inspected items for proper coding and labeling.
- Communicated effectively with supervisors and other personnel.
- Worked well independently and as part of a team.
- Utilized problem-solving skills to identify and resolve production issues.
- Operated multiple types of production line machinery.
- Adjusted machine settings and production speeds to optimize production.
- Observed production line machinery for any malfunctions or defects.
- Performed quality checks on finished products.
- Followed all safety regulations and protocols for operating assembly line machines.
- Received Perfect Attendance for the Third and Fourth Quarters.
Customer Service Representative (Customer Service Rep) at Verizon (2022-03 – 2023-07)
- Managed a high-volume call queue while consistently meeting performance metrics for call quality and response time.
- Developed and maintained a comprehensive knowledge of company products and services.
- Utilized CRM software to maintain accurate records of customer interactions and update account information.
- Demonstrated strong multitasking abilities by managing [3] phone lines simultaneously during peak hours.
- Maintained a high level of accuracy and efficiency in data entry.
- Utilized effective problem-solving techniques to resolve customer service inquiries.
- Responded to customer inquiries via phone, email, and chat.
- Demonstrated excellent communication and interpersonal skills.
- Participated in weekly team meetings to discuss customer service best practices and share success stories.
- Investigated and resolved customer service issues in a timely and efficient manner.
- Demonstrated strong interpersonal skills by handling escalated customer issues tactfully and effectively.
- Demonstrated mastery of product knowledge by training team members on new product launches and updates.
- Developed customer loyalty and trust through excellent communication and problem-solving skills.
- Acted as a liaison between customers and internal departments, ensuring seamless communication and issue resolution.
- Demonstrated proficiency in using CRM software to efficiently track customer interactions and resolve issues.
Packer at Sopacko Packaging (2020-01 – 2020-08)
- Utilized RF scanners to accurately track and verify inventory.
- Provided excellent customer service when packing orders.
- Maintained a clean and organized work area.
- Operated packing machinery and equipment in a safe manner.
- Ensured that all packages were properly sealed and labeled.
- Followed all safety regulations and procedures while handling packages and materials.
- Collaborated with team members to ensure timely and accurate packing.
- Operated forklifts and pallet jacks to move and store materials.
- Efficiently stacked items onto pallets for shipment.
- Loaded and unloaded items onto conveyor belts for further processing.
- Effectively managed multiple tasks in a fast-paced environment.
- Coordinated with other departments to meet customer demands.
- Assembled boxes and containers for packing.
- Effectively organized and packed products for shipment while adhering to safety regulations.
- Worked with a sense of urgency to meet tight deadlines.
- Utilized automated packing equipment to maximize efficiency.
- Independent worker but can work in team-oriented projects.
- Dependable
- Strong Organization Skills
- Over-time as needed based on business demands.
Line Associate at Sanderson Farms Processing Plant (2019-01 – 2019-12)
- Involves various deboning processes, including breast, oyster, and thigh deboning.
- Remove bones, fat, and cartilage, ensuring the poultry product is ready for the next stage of processing.
- Maintain a clean and sanitary work area and ensure all work complies with company policies, animal welfare guidelines, and relevant regulations.
- Ensuring the deboned poultry meets quality standards.
- In some cases, training other associates on deboning tasks.
- Serving as a point of contact for questions and concerns regarding deboning tasks, particularly in the absence of a supervisor.
- Contributing to the efficiency and effectiveness of the deboning process.
- Working effectively with other deboners and personnel on the production line.
- Operated and maintained production line equipment in accordance with established procedures.
- Quickly and effectively identified and addressed production problems.
- Worked with other departments to ensure production lines ran smoothly.
- Primarily responsible for the disassembly of poultry on the production line.
- Communicated effectively with other departments to ensure production lines ran smoothly.
- Utilized problem-solving techniques to identify and address production line issues.
- Maintained a safe and clean work environment to comply with OSHA standards.
- Proactively monitored production lines for potential problems and addressed them quickly.
- Additional duties as required.
Cashier-Customer Service Representative at McDonald's Fast Food Restaurant (2018-01 – 2019-01)
- Participated in cross-training opportunities to expand skills and support different areas of restaurant operations.
- Assisted in delivering exceptional dining experience to guests by providing prompt and efficient service.
- Assisted in training new food server assistants, contributing to a well-equipped team.
- Awarded 'Employee of the Month' for outstanding performance and dedication to customer satisfaction.
- Maintained knowledge of menu items and specials.
- Demonstrated excellent organizational and multitasking skills.
- Maintained a positive attitude in a fast-paced work environment.
- Demonstrated strong teamwork skills by supporting colleagues during busy shifts and high-pressure situations.
- Performed opening and closing duties.
- Maintained cleanliness and organization of dining area, contributing to a positive atmosphere for guests.
- Maintained a positive attitude during high-pressure situations, ensuring a smooth dining experience for guests.
- Demonstrated excellent communication skills.
- Managed all cash and credit card transactions.
- Consistently met or exceeded performance goals for speed and accuracy in serving guests.
- Utilized POS system to accurately process orders and payments, ensuring smooth transactions.
- Provided personalized recommendations on menu items, resulting in increased sales of featured items.
- Multi-tasked efficiently throughout the shift.
- Developed and maintained positive relationships with guests.
- Communicated effectively with team members and management to address any customer concerns or special requests.
- Experienced in handling customer disputes in a professional and courteous manner.
- Experienced in managing large amounts of cash and balancing cash drawers.
- Assisted with training new cashiers.
