Silvia Gangemi
IT Support Specialist | Service Desk | Microsoft Support
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Info
IT Support Specialist with 5 years of experience in on-site and remote technical support within healthcare and structured corporate environments. Skilled in ticket management, hardware and software troubleshooting, Active Directory, end-user support, and Microsoft environments. Experienced in Windows, macOS, Office 365 / Microsoft 365, networking basics, virtualization environments, and operational IT support with SLA management.
Currently studying Microsoft Azure Fundamentals (AZ-900) and Linux Fundamentals to expand knowledge in cloud and IT infrastructure. Available for relocation to Canton Ticino for a stable position in IT Support.
Esperienza
IT Support Technician at D.S.C. Digital System Computers Srl (2021-05 – Present)
Client: ASST Sette Laghi – Ospedale di Varese. Technical support in a healthcare environment with critical systems.
- Ticket management and hardware/software troubleshooting
- Remote and on-site user support
- Active Directory user management and password reset
- Office 365 / Microsoft environment support
- PCs, printers, and peripherals configuration
- Networking basics and DHCP reservation management
- Operational support for virtual machines
- SLA monitoring and ticket management
Formazione
Diploma in Perito Informatico – ISIS J.M. Keynes – Gazzada Schianno (VA) (2015 – 2020)
