Nikki Sanders

Dedicated and highly organized professional with a robust background encompassing inside sales, customer service, and 5 years of office operations. Proven ability to manage daily financial operations, execute complex administrative tasks, and deliver results-driven customer service. Expertise includes conflict resolution, CRM management, and professional communication (phone etiquette).

Committed to leveraging strong organizational skills (10+ years) to bring accuracy and efficiency to a dynamic office setting.

Beauty Consultant at Palm Beach Tan (2026-02 – Present)

• Supervised daily store operations and led team efforts to achieve performance goals.
• Trained, mentored, and evaluated new hires on policies and customer service standards.
• Handled customer issues and escalations with a focus on timely, satisfactory resolution.
• Oversaw cash drawer reconciliations and coordinated bank deposits.
• Executed store opening and closing procedures with accuracy and efficiency.

Office Assistant at Carolina Shower Door (2024-07 – 2025-05)

• Spearheaded the transition to digital invoicing and record storage, which streamlined documentation and improved company-wide record accessibility.
• Designed and implemented a customer information tracking system that significantly improved the ease and speed of locating potential customer data.
• Managed the professional and welcoming office environment by greeting visitors and coordinating 4 executive calendars, efficiently scheduling critical appointments.
• Handled a high volume of daily administrative tasks, processing 75+ documents per week including filing, data entry, and correspondence preparation.
• Served as the primary communication hub, responding promptly to 50+ client and employee inquiries daily.
• Resolved customer issues with professionalism and discretion, maintaining high satisfaction levels.

Sales Associate at Deal Depot (2024-02 – 2024-07)

• Consistently ranked in the top three sales performers by delivering results-driven service and a solutions-focused sales approach.
• Conducted proactive outreach, executing 50+ lead generation activities per week via phone and social media to capture new business and follow up on inquiries.
• Maintained and updated a portfolio of 100+ customer profiles within the dealership's CRM system.
• Delivered consultative customer service by aligning vehicle recommendations with client needs and budgets.

Assistant Manager at Cash America Pawn (2023-05 – 2023-11)

• Ranked in the top three sales performers consistently by delivering results-driven service.
• Maintained accountability for daily financial operations, including large cash transactions and documentation.
• Provided hands-on leadership and resolved customer concerns to promote loyalty and satisfaction.
• Assessed items for resale, determined pricing, and ensured compliance with company policies.
• Maintained accurate customer records and assisted in inventory management.

Assistant Manager at Shoe Carnival Inc. (2021-02 – 2022-07)

• Supervised daily store operations and led team efforts to achieve performance goals.
• Trained, mentored, and evaluated new hires on policies and customer service standards.
• Handled customer issues and escalations with a focus on timely, satisfactory resolution.
• Oversaw cash drawer reconciliations and coordinated bank deposits.
• Executed store opening and closing procedures with accuracy and efficiency.

Childcare Assistant at U.S. Army CYS (2019-07 – 2020-01)

• Promoted a safe and supportive environment by enforcing appropriate behavior expectations.
• Implemented positive behavior techniques to foster emotional and social development.
• Modeled respectful and age-appropriate interactions to guide young children in group settings.

Vendor at Military Sales & Service (2018-06 – 2019-03)

• Promoted brand awareness at events and assisted customers with product questions and purchases.
• Maintained product displays and ensured marketing materials were current and visually appealing.
• Managed merchandise shipments, including lifting and stocking items up to 50 lbs.

High School Diploma – Broome High School