Aya Dabash

Human Resources professional with over 12 years of progressively responsible experience within UNRWA, including more than nine years in human resources management, recruitment, workforce planning, organizational development, HR operations, policy implementation, and project leadership. Demonstrated experience leading cross-functional HR initiatives, supervising project teams, coordinating workforce planning and organizational design, managing HR budgets and KPIs, and supporting the implementation of Agency-wide HR policies. Proven ability to manage projects, improve business processes, produce analytical reports for senior management, and build effective partnerships.

Recognized for delivering results, driving digital transformation, and improving operational efficiency while maintaining the highest standards of compliance, integrity, and client service.

Human Resources Associate (Grade12) – Acting - UNRWA Headquarters

(2025-11)

HR Policies & Administrative Law Division

• Support administrative law and HR policy processes, including documentation workflows and case tracking
• Maintain SharePoint repositories ensuring structured access and confidentiality of HR records
• Contribute to policy review and cross-checking processes in line with Agency frameworks
• Prepare reports, correspondence, and tracking tools for HR activities
• Coordinate with HR stakeholders to support ongoing initiatives and workflow efficiency
• Supported HR planning processes, including KPI tracking and work plan monitoring
• Monitored HR budgets and expenditures, supporting financial planning and reporting
• Maintained HR systems and tools including SharePoint, MS Planner, Teams, and Visio
• Organized HR activities such as workshops, meetings, and internal coordination events

Human Resources Associate (Grade 11) - UNRWA Jordan Field Office

(2019-10 - 2025-10)

Led workforce planning, KPI monitoring, Annual Work Plan coordination, and organizational planning.

• Served as focal point for the Jordan Field organizational structure
• Produced HR dashboards, statistical reports, workforce analytics, and management reports
• Monitored HR budgets and expenditures
• Coordinated procurement and administrative requirements
• Drafted Agency HR circulars and official correspondence
• Managed SharePoint, Planner, Teams, Visio, and HR reporting systems
• Coordinated HR workshops, meetings, Town Halls, and field-wide initiatives
• Liaised with Headquarters, Programme Departments, Area Offices, Finance, IMTD, and external stakeholders
• Led the implementation of the Human Resources Document Management System (DMS)
• Supervised project teams of 7–12 staff members, including Registry and overtime teams
• Assigned work, developed work plans and overtime schedules
• Monitored staff performance and project progress
• Coordinated with IMTD to resolve operational and technical issues
• Prepared progress reports and monitored project expenditures
• Planned and managed the digitization of active, inactive, and LDC personnel files

Human Resources Assistant (Recruitment) - UNRWA Jordan Field Office

(2016-10 - 2019-10)

• Coordinated full-cycle recruitment and selection processes
• Prepared vacancy documentation
• Organized technical assessments and interview panels
• Conducted reference checks
• Prepared interview reports
• Maintained recruitment records and HR systems
• Coordinated candidate communications
• Ensured compliance with UNRWA recruitment policies and procedures
• Liaised with hiring managers and selection panels throughout recruitment exercises

Emergency Data Entry Clerk - UNRWA

(2013-06 - 2016-09)

• Maintained accurate records and databases, ensuring data integrity and consistency
• Organized and digitized documentation for efficient access and retrieval
• Supported administrative processes, reporting, and beneficiary services
• Managed filing systems and responded to queries in a timely manner

English Teacher - Al Mawrid Modern School

(2012-09 - 2013-06)

• Delivered English language lessons and prepared teaching materials
• Assessed student progress and maintained academic records
• Supported school administrative tasks and communication with parents

Bachelor of Arts - Applied English - University of Jordan (2008-09-14 - 2011-06-21)