Mohammad Alomari

Customer Service and Sales professional with experience in telesales, banking and fintech customer service, and retail sales. Skilled in customer support, complaint resolution, product presentation, objection handling, lead follow-up, sales targets, and KPIs. Strong communicator and problem solver with a customer-focused, results-driven approach.

Telesales Representative at 51talk (2026-04 – 2026-06)

• Conducted outbound calls to potential customers to promote educational programs and services.
• Presented product benefits clearly and handled customer objections to convert leads into sales.
• Achieved sales targets through structured follow-ups and effective communication techniques.
• Maintained accurate records of customer interactions and sales pipeline updates.
• Worked in a fast-paced, target-driven environment while meeting daily KPIs.

Customer Service Representative (Banking and Fintech) at Extensya (2025-12 – 2026-04)

• Handle high-volume inbound calls within a structured and regulated environment.
• Provide accurate information about financial services and account-related inquiries.
• Resolve complaints while maintaining professionalism and service standards.
• Adhere strictly to bank policies, compliance procedures, and performance metrics.
• Work under pressure in a fast-paced operational setting.

DevOps Intern at RealSoft (2025-07 – 2025-08)

• Learned the fundamentals of server management and IIS configuration.
• Developed attention to detail and technical awareness.
• Assisted in basic deployment and system monitoring tasks.

Sales Associate at Polyester Home (Bab Al Madinah Branch) (2023-01 – 2023-03)

• Assisted customers in selecting suitable products based on their needs.
• Handled POS transactions accurately.
• Built positive customer relationships to encourage repeat business.
• Helped maintain customer satisfaction and meet sales goals.

Barista & Dessert Maker at Coffee Bar (2022-05 – 2022-10)

• Managed customer orders efficiently and maintained a clean workspace.
• Developed teamwork and customer service skills in a fast-paced environment.

Bachelor's in Software Engineering – The Hashemite University (2020-10 – 2025-09)