Night Manager with strong experience in hotel operations, guest relations, and overnight supervision. Skilled in handling reservations, coordinating front office activities, resolving guest concerns professionally, and ensuring smooth hotel operations during night shifts. Known for attention to detail, leadership under pressure, and maintaining high standards of customer service and security. Committed to creating a comfortable guest experience while supporting team efficiency and operational ex
أرسل عرض عمل مباشرة لهذا المرشح
Luxury hospitality professional with extensive experience in hotel operations and tourism across Jordan and abroad. A proven leader known for working under pressure, managing teams, handling VIP guests, and delivering exceptional service standards.
ASSISTANT FRONT OFFICE MANAGER at Andaz by Hyatt (2024-01 – Present)
Leading front office operations at a luxury Hyatt property, ensuring premium guest experience, supervising shifts, and upholding brand service standards.
OWNER / MANAGER at Private Tourism Business (2017-01 – 2021-12)
Founded and managed an independent tourism venture, overseeing client experience, operations, and end-to-end service delivery.
ASSISTANT FRONT OFFICE MANAGER at Grand Hyatt Amman (2009-01 – 2017-12)
Coordinated five-star front office operations and ensured full compliance with brand standards while leading guest service excellence.
FRONT OFFICE SUPERVISOR at Imperial Palace Hotel (2005-01 – 2009-12)
Led front desk operations, managed VIP guests, scheduling, and oversaw service quality across all shifts.
TEAM LEADER at Mövenpick Hotel Aqaba (2002-01 – 2005-12)
Supervised front office staff, trained new employees, and ensured consistent luxury service delivery.
Bachelor's Degree in Hotel Management – Applied Science University
Advanced International Hospitality & Tourism Programs – Professional Certifications
