Yousef Safi

Intelligent hospitality industry professional with exceptional knowledge of venues, tourist attractions, dining, and entertainment offerings. Looking to help top-level hotels reach even further success through Concierge positions.

Polished Hotel

Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Highly communicative professional with more than 8 years of expertise as a Concierge for high-end hotel chains.

Background in industry positions at luxury resorts where client satisfaction is of utmost importance.

Guest Service Manager | Coral Aden Hotel OCT-2019 - JUL 2020

• Trained new employees on standards and hotel procedures.
• Reviewed housekeeping supply charts and inventories.
• Inspected rooms for damages and sufficient housekeeping practices.
• Upheld high standards for customer service and led by example.
• Greeted and assisted guests by gathering information about reservations or requests.
• Handled guest complaints and offered complementary services to maintain high guest satisfaction rates.
• Established internal databases and record management systems to enhance the accuracy and integrity of all documentation and data.
• Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.

-Drove operational improvements which resulted in savings and improved profit margins.

• Monitored social media and online sources for industry trends.

Students at the University of the People | Business & Administration

May 2011 / Present ( Online student )

Travelling & Tourism The Intermediate Univesity College

OCT 1999 - JUL 2000

High School | AL Hussien High School

1999-2000