Mamta Patwal

My experience in working in various positions dealing with people, my exceptional language skills, and my hard work ethic makes me the best candidate for this position. I have spent the past 6 years in various customer service staffing position including 4 years’ experience as Cabin crew.

Work Experience:

Total Experience: 6+ years

• Worked with IndiGo Airlines (October 2018- October 2022)

• Roles & Responsibilities:

• Supported VIP/Business class passengers on daily basis
• Participated in pre-flight briefings
• Had administrated First-aid many times
• Had responsibility for the safety and comfort of passengers
• Demonstrated the safety procedures to follow in an emergency situation
• Contributed to in-flight experience for the customers
• Completion of flight report and recording the incidents
• Prepared in-flight Sales report on daily basis
• Supported the Ground-staff in various activities

• Worked with Ferns N Petals [FNP] (Sep 2015 - October 2017)

• Roles & Responsibilities:
• Supported in ORM (Online Reputation Management) Digital Marketing activities
• Worked on CRM software to support customers
• Supported in Customer Service by handling customers request such as Payments, Order placement, Inquiry etc.
• Worked with the team to understand search engine behavior, social media, forums, blogs, ratings and reviews, etc.
• Sent Marketing emails to the customers
• Managed complaints over SNS (Facebook, Twitter, Instagram etc.) 
• Worked on forums, tweets, Instagram and Facebook posts to publish positive reviews
• Followed up to ensure that appropriate actions were taken on customers' requests/complaints
• Made suggestions for changes and improvements, implementations in the process [Kaizen]

Academic Qualification

DegreeUniversityYearStreamBachelors in ArtsDelhi University2012-2014English Literature, WritingProfessional Qualification:

Certificate nameInstituteYearFundamentals of Digital MarketingGoogle Digital GarageIn- progressCabin Crew Graduation CertificateIndiGo Airlines2019Dangerous Goods Regulations Training ProgrammeIndiGo Airlines2018Intermediate Japanese Language CertificateMOSAI, Japanese Language Institute, Delhi2015Basic Japanese Language CertificateMOSAI, Japanese Language Institute, Delhi2014Japanese Level N5JLPT2013