Yoann Lalande

I am enthusiastic, hard working, and can work well in a team. However, I can also work well using my own initiative and I am keen to learn new skills to develop my career. I can speak French, English and Japanese

Customer service Executive at Japan Marine Logistics (2024-01 – Present)

• Arranging the import and export of ship parts
• Managing international transportation schedules
• Warehouse inbound and outbound instructions
• Preparing customs documents
• Coordinating with shipping companies
• Emails and negotiations in English
• Handling transportation issues
• Transportation cost estimates and invoicing

Live App Monitoring at Live App Monitoring (2021-04 – 2024-01)

• User behavior monitoring
• Immediate response to inappropriate comments
• Moderation rule enforcement
• Responding to problematic user reports
• Initial bug and issue reporting
• Suggestions for user experience improvements
• Experience working in a multilingual environment

Customer Service Advisor at N2G Export/ Nin-nin-game.com (2018-07 – 2021-02)

Customer service (English and French)

• Handling email inquiries
• E-commerce product registration (manga and anime merchandise)
• Product page translation
• Site updates and banner placement
• Order and delivery status monitoring
• Project management to increase sales
• Project management to improve website user experience

Customer Service adviser / Director at Nippon-yasan.com (2013-02 – 2018-02)

As vice president, I was also responsible for company management.

• Responding to email inquiries
• Product registration for the e-commerce site (manga and anime merchandise)
• Product page translation
• Site updates and banner installation
• Order and delivery status monitoring
• Project management to increase sales
• Project management to improve the website user experience

Customer service adviser/ Account Manager at Fields Data Recovery (2010-11 – 2012-02)

• Dealing with complaints
• Selling Hard drive data recovery to customers
• Keeping track of parcel sent to customers
• Reach Target per month: up to 45 Sales

Sales Assistant (Computing) (2009-01 – 2010-05)

• Assisting customers in purchasing various computer hardware and software

Sales Assistant at Sony (2007-12 – 2008-12)

• Assisting customers in purchasing various Sony Products (Video games PS2,PSP,PS3)

Sales Assistant (Computing) (2007-12 – 2008-12)

• Assisting customers in purchasing Hardware and software
• Handling new stock in warehouse and arranging it in the shop

Sales Assistant (Cosmetics) (2003-01 – 2004-12)

• Assisting customers in purchasing cosmetic Products
• Taking customers orders, cash handling, picking and packing

Customer Service Manager (2008-06 – 2008-10)

BTS in Commerce International (International Trade) (2006-10 – 2007-04)

BAC STT in Communication (2005-09 – 2006-06)