Adrian Walwang'a
CUSTOMER EXPERIENCE EXECUTIVE AND SALE AGENT
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About
Dedicated and results-driven Customer Service Professional with extensive experience at Safaricom PLC, excelling in providing exceptional customer experiences. Proficient in database management, complaint resolution, and ensuring compliance with industry regulations. Adept at managing teams and demonstrating excellent communication skills.
Proven ability to meet and exceed customer satisfaction targets. Seeking to leverage these skills and experiences to contribute effectively to a dynamic organization.
Experience
Customer Executive Experience
Diligently update customer records with precision, ensuring full compliance with Know Your Customer procedures.
Provide top-tier customer service, consistently delivering exceptional experiences to all clients.
Exercise utmost responsibility and confidentiality in handling customer documents and records.
Escalate customer issues and conduct diligent follow-ups to ensure swift resolution within agreed Service Level Agreements (SLA).
Achieve and surpass both individual and team Net Promoter Score targets by delivering high-quality retail sales customer service.
Execute accurate and timely cash and stock reconciliation processes
Education
Raliew Mixed Secondary School
Kenya Certificate of Secondary Education (KCSE)
2006 - 2010
Goethe Institute
Certificate in German Language
Sept 2016 - Dec 2016
Jomo Kenyatta University of Agriculture and Technology
Bachelors of degree in Mass Communication (Public Relations and Advertising)
May 2012 - November 2015
