Alice Kawira Gitari

Results-driven airfreight and logistics professional with over 20 years of experience in cargo operations, sales, business development, customer service, and account management. Proven track record in driving revenue growth, developing strategic partnerships, negotiating competitive freight solutions, and managing key customer relationships. Skilled in air cargo operations, freight forwarding, pricing, RFQ management, and business development across local and international markets.

Business Development Manager - Suhara Logistics Kenya Limited - Kenya

(2026-01)

• New airline and agent partnerships opened across the Kenya, Middle East, Europe, Asia, and North America.
• Expanded customer portfolio through strategic business development initiatives.
• Led RFQ submissions and prequalification processes with humanitarian organizations and multinational clients.
• Negotiated competitive freight rates to improve profitability and market competitiveness

Sales Account Manager - Mitchell Cotts Freight Kenya Limited - Kenya

(2017-06 - 2026-01)

• Maintain and expand GSA'S.
• Negotiate agreements and resolve potential issues or problems with clients.
• Expand existing or current customer base by recognizing and involving top cargo agents.
• Create awareness of all the products and services in the area to magnify market influence and generate future sales.
• Develop sales network and price structure to attain targets and increase revenues. Implement customer service procedures to ensure customer satisfaction.
• Coordinate exports, air import cargo, transshipment and manage customer expectations by communicating throughout process.
• Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development.
• Prepare and review routine reports.
• Adherence to SOPs, Customs regulations, and company standards

Cargo Handling and Customer Service Agent - Emirates SkyCargo - Dubai

(2014-12 - 2016-08)

• Responsible for the handling of all Cargo, courier and mail within the assigned specific areas such as (Manifesting, Build-up, break down, Updating, Import Doc, Acceptance & Delivery, Ramp, Planning, Perishable, Quality & Tracing) of Hub operations.
• Plan the loading of the cargo products into ULDs/bulk for carriage on the assigned aircraft in accordance with the priorities given, to achieve optimum utilization of capacity.
• Instruct a crew of Porters and Equipment Operators in the acceptance and delivery of cargo courier and mail from/to the customers which require a high degree of attentiveness and speed at the same time ensure low level of defect and provide high quality of service.
• Perform inventory of goods at request of customer recording any deviation to the specification of the goods.
• Perform manual data capture and automated data input in Sky chain

Senior Cargo & Travel Consultant - BOMA ADVENTURES LIMITED - Kenya

(2007-01 - 2014-12)

GSA: LAM AIRLINES (MOZAMBIQUE AIRLINES)

• Management and co-ordination of travel requirements
• Develop sales network and price structure to attain targets and increase revenues.
• Implement customer service procedures to ensure customer satisfaction.
• Recommend to management, on an annual basis, sales targets and a promotional action plan based on market demand, competitor activities and feedback from freight agents and exporters.
• Maintaining close contact with the internal sales support and operational staff for picking up sales leads and updating them with current rates and rebates.
• Identify market trends and development to provide feedback, which will enable corporate and local pricing policy in respect of cargo procedures.
• Co-ordinate with Handling Agents/Airport Authorities and their suppliers to ensure that they are conversant with LAM operational requirement and procedures.
• Through Pro-active communication, ensure agents/customers are apprised of the status of cargo shipments, thereby contributing to enhanced customer service standards.

Cargo Agent - SWISSPORT CARGO SERVICES - Kenya

(2005-01 - 2006-12)

Exports & Imports

• Cargo acceptance (taking weight, dimension and labelling)
• Manifesting mail and cargo
• Preparation of weight statements Preparation of NOTOC (notification to the captain
• Cargo rotation.
• Warehousing (i.e. in different warehouse locations according to the type of cargo)
• Preparation of transfer manifest in case of transfer shipments.
• Sending of cargo irregularity reports in case of damaged cargo
• Preparation of release orders.

Merchandiser - BROOKSIDE DAIRY LIMITED AND CADBURYS KENYA - Kenya

(2004-01 - 2005-12)

• General tidiness
• Assist with placement of orders, refunds, or exchanges.
• Suggest solutions when a product malfunctions.

Bachelor of Business Management - Business Management - Kenya Methodist University

Certificate in Cargo Services and Operation - Cargo Services and Operation - Northwest Aviation College (2000-01 - 2001-12) Nairobi, Kenya

Diploma in Cargo Services and Operation Handling & Processing (Air Freight) - Air Freight - IATA (2001-01 - 2002-12) Nairobi, Kenya

Diploma in Clearing, Warehousing and Freight Forwarding - Clearing, Warehousing and Freight Forwarding - Kenya Institute of Cargo Forwarders (1999-01 - 2000-12) Nairobi, Kenya

Kenya certificate of secondary school education - General Education - Secondary School Education (1995-01 - 1998-12) Nairobi, Kenya