Anastashia Njoki

Customer Service & Social Media Coordinator skilled in client communication, online engagement, and content creation. Experienced in lead follow-up, database management, and building community through fast, solution-oriented support. Creative, reliable, and adaptable to work across time zones.

LOGISTICS AND SALES COORDINATOR at INARA SHIP (2025-01 – 2026-08)

• Drove revenue growth by converting customer inquiries into sales and cultivating strong, long-term client relationships across WhatsApp, Instagram, and email.
• Maximized sales revenue by identifying upselling and cross-selling opportunities and recommending tailored solutions to meet customer needs.
• Coordinated end-to-end order fulfillment, international logistics, and customs compliance, ensuring accurate processing and on-time deliveries.
• Optimized inventory management through accurate stock monitoring, replenishment planning, and inventory control to maintain product availability.
• Enhanced the in-store customer experience by executing effective visual merchandising and maintaining a clean, organized retail environment.
• Monitored sales and operational performance, proactively resolving customer and delivery issues while implementing process improvements to increase efficiency and customer satisfaction.

TELESALES/FIELD SALES ASSOCIATE at COPIA KENYA LIMITED (2020-01 – 2024-07)

• Promoted company products and services to potential and existing customers, generating new sales opportunities and strengthening client relationships.
• Drove revenue growth through outbound sales calls, strategic follow-ups, and targeted customer engagement.
• Managed and developed a portfolio of agents through regular field visits, performance support, and sales activation.
• Expanded market presence by recruiting new agents, distributing marketing materials, and executing brand awareness initiatives.
• Consistently followed up on leads, visits, and accounts to achieve and exceed assigned sales targets.

AUDIT REPRESENTATIVE at EAST AFRICA BREWERIES LIMITED (2019-02 – 2019-09)

• Conducted census interviews in the field, ensuring accurate and verified data collection.
• Attended daily team meetings to discuss strategies and resolve field challenges efficiently.
• Visited 10+ outlets daily in line with company requirements to achieve targets.
• Upheld strict confidentiality and data security protocols to protect respondent privacy.

MERCHANDISER at DORE AVENIR GROUP LIMITED (2017-01 – 2019-01)

• Researched competitor pricing and marketing strategies to inform sales and merchandising decisions.
• Planned and implemented merchandising strategies to optimize product visibility and sales performance
• Analyzed sales data, customer feedback, and market trends to anticipate product demand.
• Promoted products effectively through strategic displays and in-store marketing initiatives.
• Assessed individual store needs, planned displays, and ensured stock levels were consistently maintained.

SALES REPRESENTATIVE/SUPERVISOR at FAST DRINKS COMPANY (2015-02 – 2016-12)

• Managed promotions and client engagement for a high-end beverage product through displays, tasting and sales initiatives.
• Expanded product reach and drove sales growth by identifying new business opportunities and maintaining strong client relationships.
• Supervised team performance and ensured accountability.
• Prepared reports and analyzed data to guide sales strategies.

Petroleum Geoscience – Petroleum Institute of East Africa (2014 – 2016)

Kenya Certificate of Secondary Education – Lockwood Girls High School (2010 – 2013)

Kenya Certificate of Primary Education – Bohra Primary School (2002 – 2009)