Elias Kiprop
ICT HELPDESK
Talent
Nairobi, Nairobi AreaMember since June 12, 2023
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About
Responsibilities:
- Responding to ICT helpdesk and user support queries via chat, email, or phone
- Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.
- Training other staff members in troubleshooting and diagnosing ICT related problems.
- Writing, editing, and revising training manuals for new and updated software and hardware.
- Providing ICT-related technical assistance for questions and problems.
- Resolving problems with ICT related networks, telephony and other computer systems
- Diagnosing ICT hardware and software system errors and other issues
- Following up with staff to ensure full resolution of issues.
- Requesting feedback and monitoring calls and other methods of correspondence to improve training methods.
- Running reports to analyze common complaints and problems.
- Installing or changing user computer software to fix issues.\accessing hardware or software for staff to make changes and fix problems.
- Audio-visual conferencing.
Experience
- Responding to ICT helpdesk and user support queries via chat, email, or phone
- Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.
- Training other staff members in troubleshooting and diagnosing ICT related problems.
- Writing, editing, and revising training manuals for new and updated software and hardware.
- Providing ICT-related technical assistance for questions and problems.
- Resolving problems with ICT related networks, telephony and other computer systems
- Diagnosing ICT hardware and software system errors and other issues
- Following up with staff to ensure full resolution of issues.
- Requesting feedback and monitoring calls and other methods of correspondence to improve training methods.
- Running reports to analyze common complaints and problems.
- Installing or changing user computer software to fix issues.\accessing hardware or software for staff to make changes and fix problems.
- Audio-visual conferencing.
