Annastacia Mutuli

A disciplined and integrity-driven hospitality professional committed to delivering exceptional service and building strong guest relationships. I bring excellent interpersonal skills, a proactive work ethic, and the ability to work both independently and within teams. Known for reliability and professionalism, I consistently contribute to positive guest experiences and organizational success.

Housekeeper at Seo Hotel Machakos (2025-05 – Present)

• Worked across key housekeeping sections including laundry, guest rooms, and public areas
• Maintained high standards of cleanliness, hygiene, and presentation throughout all assigned areas
• Serviced guest rooms with attention to detail, including bed making, cleaning, and replenishment of amenities
• Supported laundry operations such as sorting, washing, drying, and linen handling
• Ensured public areas remained clean, organized, and guest-ready at all times
• Adhered to safety, sanitation, and quality standards in line with hospitality requirements
• Collaborated with team members to ensure efficient workflow and timely service delivery

Housekeeper at Seo Hotel Machakos (2025-02 – 2025-04)

• Gained hands-on experience across laundry, guest rooms, and public areas, ensuring high standards of cleanliness and presentation
• Maintained guest rooms through thorough cleaning, bed making, restocking amenities, and attention to detail
• Supported laundry operations including sorting, washing, drying, and linen management
• Ensured public areas remained clean, organized, and welcoming at all times
• Followed established hygiene, safety, and sanitation standards in line with hospitality best practices
• Reported maintenance issues and replenishment needs promptly to ensure seamless guest experience
• Worked collaboratively with housekeeping and front office teams to enhance service delivery

Laundry Attendant at Arita Drycleaners (2023-06 – 2024-08)

• Managed end-to-end laundry operations, including sorting, washing, drying, and ironing of linens and guest garments
• Operated and loaded industrial laundry machines efficiently to maintain workflow and turnaround time
• Sorted items based on fabric type, color, and care requirements to prevent damage and ensure quality outcomes
• Applied appropriate stain removal techniques to maintain high cleanliness and presentation standards
• Ensured proper drying, pressing, and finishing of items to meet hospitality-grade expectations
• Maintained cleanliness and organization of the laundry area in line with hygiene and safety standards
• Monitored laundry supplies and reported maintenance or operational issues promptly
• Delivered consistent, high-quality results under time-sensitive conditions

Cyber Attendant at Blueprint Technologies (2020-01 – 2022-01)

• Delivered a wide range of digital support services including typing, printing, photocopying, scanning, and photography
• Assisted clients with online applications, ensuring accuracy, completeness, and timely submissions
• Managed high-volume document processing while maintaining attention to detail and data integrity
• Provided customer support by guiding clients through digital platforms and troubleshooting basic technical issues
• Operated and maintained office equipment (printers, scanners, cameras) to ensure seamless service delivery
• Handled confidential documents with professionalism and discretion
• Maintained an organized and efficient workstation to optimize workflow and client turnaround time

Certificate in Laundry And Dry-cleaning Operational Skills – Kenya Utalii College (2024-09 – 2024-12)

Certificate in Computer Applications – Kenyaplex technical training institute (2019-02 – 2019-05)

Certificate in Kenya Secondary Education – St.marks kundu secondary school (2014-01 – 2018-11)

Kenya Certificate in Primary Education – Kalian kundu primary school (2006-01 – 2013-11)