Anthony Kung'u

Dynamic and results-driven Sales and Key Account Management Professional with a proven track record of driving sales growth, managing high-value portfolios, and exceeding targets in fast-paced tech and retail markets. Expert in building and expanding enterprise client networks, with an in-depth knowledge of the Nairobi consumer and distribution landscape. Possesses strong negotiation, data-driven analytical, and leadership skills, combined with a self-driven approach to strategic territory management and business development.

Key Account Sales Specialist - Uber - Nairobi, Kenya

(2025-09)

• Portfolio Growth: Strategically managed and expanded a diverse portfolio of enterprise and SMB restaurant partnerships across multiple territories, consistently exceeding monthly acquisition, retention, and sales targets.
• Relationship Management: Built and sustained robust relationships with key decision-makers, acting as the primary point of contact to ensure long-term business sustainability and high-value account growth.
• Data-Driven Optimization: Analyzed account performance metrics and customer behavior insights to execute menu optimization, targeted in-app offers, advertising campaigns, and seasonal promotions that increased order volume and merchant visibility.
• Operational Excellence: Led merchant onboarding and optimization training sessions focused on best practices around platform uptime, fulfillment efficiency, and customer engagement.
• Cross-Functional Collaboration: Collaborated with operations, marketing, and support teams to efficiently resolve complex escalations, maintaining peak merchant satisfaction and retention rates.
• Market Expansion: Played a pivotal role in regional market expansion initiatives by identifying, targeting, and successfully onboarding high-potential restaurant partners.
• Sales Analytics & CRM: Leveraged CRM tools and sales analytics to monitor pipeline health, forecast future growth, and conduct regular business reviews with partners to maintain market competitiveness.

Sales Consultant – FMCG - Glovo Kenya - Nairobi, Kenya

(2024-06 - 2025-09)

• Marketplace Expansion: Onboarded over 200+ new local partners across Nairobi, Mombasa, Kisumu, and Eldoret, expanding the marketplace footprint and achieving 20% growth in new customers in secondary cities.
• Portfolio & Revenue Management: Managed a high-performing partner portfolio generating KES 5M+ monthly revenue while tracking 15+ weekly sales KPIs using Salesforce CRM.
• Retention & Satisfaction: Maintained a 96% customer retention rate and an average CSAT score of 88% through proactive partner engagement and consistent value delivery.
• Process Optimization: Collaborated cross-functionally to reduce partner onboarding turnaround time from 10 days to 2 days, ensuring 100% SLA adherence.
• Revenue Generation: Increased upsell and cross-sell opportunities by 18% through tailored promotional campaigns built on deep partner need assessments.
• Product Adoption: Boosted product adoption rates by introducing customized training sessions, yielding a 92% feature utilization rate within the first 10 days of partner onboarding.
• Reporting & BI: Provided data-driven sales forecasts and regular insight reports to management, while training fellow sales consultants on building Looker visualization dashboards.

Field Engineering Technician - Petroleum and Industrial Services - Nairobi, Kenya

(2024-03 - 2024-07)

• Client Relations: Served as the primary technical contact for clients, diagnosing and repairing industrial equipment with a 95% first-time fix rate to minimize operational downtime.
• Project Management: Managed multiple technical tasks and concurrent client projects under tight deadlines to enhance overall customer satisfaction.

Vehicle Sales Consultant - Nairobi Kiambu Rd - Nairobi, Kenya

(2023-06 - 2024-02)

• Revenue Generation: Generated KES 12M+ in sales revenue within 8 months by converting qualified leads through structured consultative selling.
• Deal Negotiation: Demonstrated advanced negotiation skills by successfully managing vehicle sales transactions and closing contracts that optimized dealership profitability while meeting customer needs.
• Margin Optimization: Successfully negotiated trade-in deals that directly resulted in a 10% increase in dealership profit margins.
• Lead Conversion: Exceeded sales targets by tracking leads diligently within the CRM system and deploying strategic follow-up sequences, earning a 90% customer satisfaction rating.
• After-Sales Engagement: Increased the repeat customer rate by 18% through proactive post-purchase engagement and ongoing support, delivering an exceptional end-to-end buying experience.
• Market Networking: Actively participated in community events and professional networking opportunities to generate fresh lead pipelines and expand the client base.
• Inventory Analytics: Tracked and reported monthly sales KPIs to enable leadership to adjust inventory based on moving demand patterns.

Bachelor of Science - Mechatronic Engineering - Dedan Kimathi University of Technology, Nyeri (2020-05)