Lifeguard Manager/Instructor at Royal Caribbean Cruises LTD (2022-03 – 2025-10)
- Oversee the entire operations and report any matters to Staff Captain.
- Assist Human resource internal hiring of lifeguards onboard.
- Maintain departmental inventory through AMOS and coordinate with shoe side team.
- Ensure manpower and scheduling both lifeguards and of the supervisor is according to PAR level.
- Ensure team leaders and lifeguards the highest standards of safety and professionalism by implementing SGE and Royal Caribbean SQM protocols.
- Ensure relevant administrative documents, check list, safety inspections and reports are accurately filled in, completed and turned-on time to the appropriate person.
- Conduct Weekly and monthly meetings to ensure we are on track.
- To ensure Supervisor have all lifeguards' positions covered by arranging all subordinate colleagues in an efficient manner in order to maintain appropriate manning as per the daily schedule.
- To ensure Supervisor and Lifeguard training requirements are identified, in-service training conducted, on-board observations, C.P.R and Timmy audits are conducted to maintain the highest standard of safety.
Assistant Manager/Trainer at Laguna waterpark Dubai (LLC), Meraas Leisure and Entertainment Aquatics (2018-01 – 2020-02)
- Over see the entire park operations as Duty manager.
- Assist in Human resource in hiring of lifeguards to maintain set standard.
- Providing daily sales report and other activities that set to drive revenue.
- Ensure manpower and scheduling both lifeguards and management.
- Ensure team leaders and lifeguards the highest standards of safety and professionalism by implementing Ellis and associate's protocols.
- Ensure relevant administrative documents, check list, safety inspections and reports are accurately filled in, completed and turned-on time to the appropriate person
- Conduct quarter and yearly dispatch portfolio meetings
- To ensure team leaders have all lifeguards' positions covered by arranging all subordinate colleagues in an efficient manner in order to maintain appropriate manning as per the daily schedule.
- To ensure that the Team Leaders and Lifeguard training requirements are identified, in-service training conducted, and in-house visual, C.P.R and V.A.T audits are conducted to maintain the highest standard of safety.
Attractions Supervisor at Dubai Parks and Resorts Motiongate Dubai (LLC) (2016-09 – 2017-12)
- Supervises and oversees the daily operation to ensure proper staffing, capacity, efficiencies, crowd control and guest services standards are being met. Performs coverage of a specific attraction or attractions, responsible for overseeing the operation, responds to guest and operational issues, communicates with various operational partners and is the first responder to operational and guest issues.
- Ensures the safety of guests by reviewing and revising safety practices and procedures and documents and responds to potentially unsafe conditions. Coaches and uses counselling forms to document and maintain safe team member actions.
- Responsible for developing, coaching and counselling Lead and Attraction Attendants. Manages labour budgets for assigned attractions. Monitors, tracks and records overtime and training projections and results. Mitigates overtime by adjusting staffing according to daily attendance projections. Analyses and responds to various reports including but not limited to guest comments, capacity, downtimes, and incident reports.
- Focuses on guest and employee satisfaction. Ensures that each employee is greeting and interacting and assisting guest while maintaining an efficient, safe and pleasant environment.
- Maintains positive relationships and partners with other departments to ensure that departmental goals are being met while maintaining standards. Responsible for maintaining the quality, cleanliness and facility maintenance standards to ensure the assigned venues are "Show Ready" for our guests at all times.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following policy, procedures, training and Team Member involvement activities.
Country Club supervisor Preopening Team at Jumeirah Golf Estates (LLC) (2014-12 – 2016-06)
- Ensure Proper opening and closing of the shift.
- Monitor tee time bookings and phone calls (reservations).
- Monitor transaction through the Jonas systems.
- Creating lifeguard, reception and locker attendant Rota.
- Coordinate dancing classes, yoga Zumba, Balette and swimming lessons instructors
- Monitor day today usage of gym and dance studio by member's guest
- Organize activities around the club house.
- Meeting with suppliers for procurement.
- Conduct briefing and team meetings.
- Deal with procurement, both raising PRs and POs for the department.
- Help in reducing cost thus using the budget as required and save company money
Assistant Manager/Trainer at Wild Wadi waterpark Dubai (LLC) (2013-03 – 2014-12)
- Ensure team leaders and lifeguards the highest standards of safety and professionalism by implementing Ellis and associate's protocols.
- Ensure relevant administrative documents, check list, safety inspections and reports are accurately filled in, completed and turned-on time to the appropriate person
- Conduct quarter and yearly dispatch portfolio meetings
- To ensure team leaders have all lifeguards' positions covered by arranging all subordinate colleagues in an efficient manner in order to maintain appropriate manning as per the daily schedule.
- To ensure that the Team Leaders and Lifeguard training requirements are identified, in-service training conducted, and in-house visual, C.P.R and V.A.T audits are conducted to maintain the highest standard of safety.
Team leader wild wadi operations (Training team) at Wild Wadi waterpark Dubai (LLC) (2012-07 – 2013-03)
- Logging in Audits, CPR, VAT and scenario paperwork.
- Issuing out audits to supervisors in the sections for the day and follow up.
- Co-coordinating with the instructors and updates them and the board in the office.
- To report any matters that arises to the management.
- To submit rescue reports to the director of operations.
- Help the main instructor in new lifeguard classes.
- Help in breaks and cover the sections incase needed.
- preparations of management in-services month to month
- To ensure zone maps are clear and up to the standard required.
- To ensure all the training equipment are clean and good condition.
Team Leader (Dispatch team) at Wild Wadi waterpark Dubai (LLC) (2010-11 – 2010-11)
- Managing by walking around.
- Ensuring professionalism amongst the lifeguards.
- Co-operate and respond to relevant Audits or test
- Handling complains both guest and colleagues.
- Ensure ring proper dispatching and instructions given to guest.
- Opening and closing of the section.
- Recognize colleague for job well done.
- Oversee the proper care and cleanness of all areas.
- Ensure guest colleague satisfaction and safety.
