Audrey Makungu
Virtual Assistant | Administrative Support | Customer Support
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About
Detail-oriented remote professional with 8+ years of experience in data annotation, content moderation, research, quality assurance, and administrative support. Skilled in data entry, web research, email communication, Microsoft Office, Google Workspace, and AI tools. Organized, adaptable, and experienced in meeting deadlines in fast-paced remote environments.
Experience
Data Annotator & Content Moderator - SAMA - Nairobi, Kenya
(2017-01 - 2026-04)
- Moderated digital content and handled user queries according to project guidelines.
- Maintained 98%+ accuracy while meeting quality and productivity targets.
- Supported QA through data collection, reviews, and structured feedback.
- Collaborated with teams to improve workflows and project outcomes.
Data Annotator - CloudFactory
(2020-01 - 2022-12)
- Performed image labeling, data entry, and text extraction for AI training.
- Met quality and productivity targets in high-volume projects.
- Applied client feedback to improve quality and efficiency.
Field Marketing Representative - Momentum Agency
(2014-01 - 2017-12)
- Promoted digital products and services through customer outreach and demonstrations.
- Educated customers on products and M-Pesa services.
- Collected feedback and escalated customer issues for resolution.
Education
Certificate - Web Research - Sama School (2016-01)
Certificate - Computer Certification - Silicon Draft Foundation
KCSE Certification - Mashimoni Squatters High School (2008-01 - 2011-12)
