Bancy Kienje

Results-driven Communication and Public Relations professional with a Bachelor of Science degree in Communication & Public Relations and over two years of experience in customer service, public engagement, corporate communication, and stakeholder relations through an internship at Kenya Revenue Authority (KRA). Skilled in client relationship management, public education campaigns, digital service support and communication strategy implementation. Demonstrates strong interpersonal, organizational and problem-solving abilities with a passion for fostering positive relationships between organizations and the public while delivering exceptional service.

Communication Intern at State Department for Housing and Urban Development (Metropolitan Department) (2025-01 – Present)

• Support the implementation of communication and public relations strategies aimed at enhancing public awareness of departmental programs and initiatives.
• Develop and disseminate communication materials including press releases, briefs, newsletters, social media content, and stakeholder updates.
• Assist in organizing public participation forums, stakeholder engagement meetings, exhibitions, and official departmental events.
• Monitor media coverage and prepare reports on public perception and departmental visibility.
• Support digital communication efforts through website and social media content management.
• Participate in documentation of departmental projects through photography, videography, and report writing.
• Liaise with stakeholders, partners and members of the public to facilitate effective communication and information sharing.

Marketing & Communication Intern at Kenya Revenue Authority (KRA) (2023-01 – 2024-12)

• Served as the first point of contact for walk-in and call-in clients, providing professional assistance and resolving customer inquiries promptly.
• Guided taxpayers through PIN registration, taxpayer information updates, and tax return filing via the iTax platform.
• Assisted in developing and distributing communication materials tailored to diverse audiences.
• Maintained detailed records of customer interactions and escalated technical issues through the established complaints management framework.
• Participated in organizing Corporate Social Responsibility (CSR) activities and stakeholder engagement events.
• Coordinated logistics, stakeholder invitations, and media outreach activities for public events.
• Supported public awareness and education campaigns aimed at increasing understanding of tax obligations and digital services.
• Compiled event feedback and impact reports to support continuous improvement initiatives.
• Prepared daily activity reports and performance summaries for departmental review.

Bachelor of Science in Communication & Public Relations – Moi University (2017 – 2022)

Kenya Certificate of Secondary Education (KCSE) – St. Bakhita Kiburia Girls Secondary School (2013 – 2016)

Kenya Certificate of Primary Education (KCPE) – Brightfield Academy (2009 – 2011)