Benjamin Musau

Dynamic ICT professional with over 5 years of experience in IT systems support, network management and systems administration. Proven expertise in implementing IT solutions, optimizing conference and event systems, and leading successful IT projects from planning to execution. Skilled at collaborating with vendors to secure cost-effective solutions, ensuring compliance with IT policies, and enhancing system performance to meet organizational goals.

Dedicated to leveraging technology to streamline business processes, reduce costs and enhance productivity while delivering exceptional user experiences.

IT Assistant at The Kyaka Hotel (2024-02 – 2024-06)

Delivered comprehensive IT support and managed AV systems for hotel operations and events

• Delivered comprehensive IT support to hotel guests and staff, resolving 95% of technical issues within stipulated timelines, contributing to improved operational efficiency.
• Provided the setup and operation of audio-visual (AV) equipment for conferences and events, including projectors, microphones, video conferencing systems and sound systems, enhancing the overall guest experience.
• Collaborated with clients and event organisers to identify specific technical requirements and ensured all IT and AV systems, including Zoom equipment were configured and tested prior to events ensuring seamless communication.
• Installed, configured, and maintained desktop computers, laptops, and printers, ensuring optimal functionality and reducing downtime.
• Managed email configuration, backup, and maintenance, securing communications and ensuring data integrity across systems.
• Administered and maintained hotel IT systems, such as servers, security systems and user accounts ensuring secure and efficient operations across all departments.
• Maintained and updated the hotel's business center IT infrastructure, ensuring systems met guest expectations for printing, scanning and online access.
• Optimized network performance across the hotel, ensuring efficient operation of routers, switches and other network devices to support business operations and guest services.
• Conducted IT training for staff, including best practices for using systems, lowering support requests by 20%.
• Coordinated with suppliers for the procurement of IT equipment, negotiating contracts and reducing costs by 20%.
• Implemented robust data backup strategies, ensuring 100% data availability during system failures.
• Strengthened IT security, reducing security-related incidents by 25%.
• Developed comprehensive IT documentation, improving troubleshooting efficiency by 30%.
• Upgraded software systems, mitigating security risks and enhancing performance.
• Integrated new hotel management software, streamlining operations and boosting productivity by 25%.
• Recommended IT upgrades such as upgrading hotel Wi-Fi systems, increasing connectivity speed and coverage, leading to a 25% rise in guest satisfaction.

IT Support Technician at Radbone Clark Kenya Ltd (2015-03 – 2022-01)

Managed network infrastructure and provided technical support across multiple sites

• Monitored and managed network infrastructure, achieving 99.9% uptime, ensuring business continuity across multiple sites.
• Set up new users and connected them to the network, ensuring seamless access to company systems, enhancing team productivity.
• Performed regular hardware upgrades and software updates, reducing system vulnerabilities by 30%.
• Provided remote and on-site technical support, achieving a 95% resolution rate and minimizing downtime.
• Used the SAP system for IT resource management, streamlining operations and improving overall efficiency.
• Created and executed IT maintenance schedules, ensuring 100% compliance with organizational policies and minimizing system downtime.
• Created IT documentation, to standardize troubleshooting processes, reducing resolution times by 25%.
• Led and completed IT projects, such as hardware deployments and system upgrades on time and within budget.
• Facilitated user account management, reducing access-related issues by 20%, ensuring smooth and secure access.

Intern at Kenya Civil Aviation Authority (2013-04 – 2013-07)

Provided IT support and network maintenance for organization with 50+ users

• Improved system reliability by 10% through effective network configuration and maintenance.
• Provided daily IT support for over 50 users, achieving a 98% resolution rate.
• Managed user accounts, reducing access-related issues by 20%.
• Improved data accuracy by 10% through diligent updates to the Integrated Student Management System.
• Compiled system documentation, streamlining future configuration tasks.
• Supported new staff onboarding, reducing training time by 30%.
• Enhanced network performance, achieving a 15% improvement in speeds.
• Implemented security protocols, reducing unauthorized access incidents by 25%.

Intern at Mwalimu National Sacco (2012-10 – 2012-12)

Optimized IT systems and managed hardware and software installations

• Optimized IT hardware and software installations, improving system efficiency by 10%.
• Secured systems with updated antivirus solutions, reducing malware incidents by 20%.
• Conducted successful data recovery tests, ensuring 100% data integrity.
• Reduced issue resolution time by 20% through effective troubleshooting.
• Streamlined resource allocation by managing IT inventory, reducing lost items by 10%.
• Created clear IT process documentation, enhancing operational efficiency by 15%.
• Reduced IT procurement costs by 10% through efficient vendor management.

Computer Studies Teacher at Mbitini Girls Secondary School & St. Michael's Boarding Primary School (2005-01 – 2008-12)

Taught computer literacy and managed computer lab operations

• Delivered computer literacy lessons and conducted practical sessions.
• Developed lesson plans and facilitated assessments.
• Maintained computer lab equipment and provided technical support to students.

Bachelor of Science in Computer Information Systems – Kenya Methodist University (2010-01 – 2013-04)

Diploma in Management Information Systems – KCA University (2001-01 – 2002-12)

Certificate in Network Support Specialist – Institute of Advanced Technology (2008-07 – 2008-08)

Certificate in User Support Professional – Institute of Advanced Technology (2008-05 – 2008-07)