Bett Kevin
CUSTOMER SUCCESS ADVISOR
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About
I have passion to work with organizations that empower local communities. I am looking forward to one day becoming an exemplary person in the community. To dynamically implement the skills acquired in my studies to solve challenges faced in today's world competitive economy.
To commit myself to excellence in my field of profession and interest, social responsibility and diversity. To prepare myself in contributing to the progress of organization. The development of the company would be my prime area of interest, it would help me to create a good impression among my companions.
I would use my ideology while working so i will come to know the strength of my skills.
Experience
CUSTOMER SUCCESS ADVISOR at LOHO LEARNING (2024-01 – Present)
- On boarding new customers
- Feedback collection
- Providing technical support and issue resolution
- Renewal and upselling
NAIROBI EXPRESSWAY at NAIROBI EXPRESSWAY (2022-03 – 2023-12)
- Managing ETC Systems
- Collating customer feedback
- Sale of ETC devices
- Providing technical support
ASSISTANT MULTI-STORE MANAGER at PHIRDOS KENYA LIMITED (2019-04 – 2022-01)
- Assisting in the development and implementation of sales strategies to meet or exceed targets
- Help in preparing Staff shift duty roster
- Preparing reports on sales, staff performance, inventory, and other operational aspects to upper management
- Monitor inventory levels and coordinate with supply chain teams for replenishment
- POS systems management
- Addressing customer concerns and inquiries as well as resolving customer complaints
- pre-retailing management
- Stock taking
- Controlling stock movement
ATTACHMENT at KENYA RAILWAYS (2018-05 – 2018-07)
- Assisted in installing of operating systems to the new desktops and PCs
- Assisted in updating the existing staff database under the instructions of the supervisor
- Computer networking
- Troubleshooting of computers and internet routers
Education
DIPLOMA in INFORMATION TECHNOLOGY (I.T) – MOI UNIVERSITY (2016-09 – 2018-04)
CERTIFICATE in ETHICS AND MORALITY – HARE KRISHNA TRAINING CENTER (2017-01 – 2017-12)
KENYA CERT OF SECONDARY EDUCATION (K.C.S.E) – SOLIAT BOYS HIGH SCHOOL (2014-01 – 2017-11)
KENYA CERT OF PRIMARY EDUCATION (K.C.P.E) – KELUNET PRIMARY SCHOOL (2003-01 – 2010-12)
