Billy Seda

Astute Business Operations and Call Center supervisor focused on supporting team to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence

• Aeronautical Maintenance Engineer at Silverstone Airlines (Jan 2019 - Jan 2020).
• CX Supervisor at d.light SOLAR LIMITED (Jan 2020 - Jan 2021).
• CX Supervisor at Silver Dean Group (Jan 2020 - Sept 2023).
• Executive Partner at Biko and Adera Associates (Oct 2023 - Nov 2023).
• Executive Partner at Athena Executives (Feb 2024 - Present).
• CX Supervisor at DotCash Credit Limited (May 2024 - Present).

• Diploma in Operations Management (Ongoing) - Alison (May 2024 - Present)
• Associate’s degree in Level 3 Aeronautical engineering - Skypath Aviation (Jan 2016 - Nov 2019)
• Kenya Certificate of Secondary Education - Bishop Mazzoldi Secondary (Feb 2012 – Nov 2015)