Body Cam World

Customer-focused Storekeeper, Shift Supervisor, cashier and Call Center Interpreter with 5+ years experience in retail, cashier operations, inventory control, merchandising, and telephone interpretation. Proven ability to handle POS transactions, stock replenishment, shelf stocking, high-volume inbound calls, and customer service in fast-paced environments. Skilled in cash handling, loss prevention, consecutive interpretation, and maintaining visual merchandising standards.

Multilingual with strong communication skills in English, Swahili, and Somali.

Storekeeper Promoted to Shift Supervisor at Aaran Bistro and Lounge (2024-02 – Present)

• Supervise daily store operations including opening and closing procedures and shift handovers
• Monitor inventory levels, conduct stock counts, and order supplies to prevent stockouts
• Handle customer complaints and ensure high customer satisfaction
• Train new staff on POS systems, cash handling, and customer service standards
• Maintain visual merchandising and ensure shelves are fully stocked and clean
• Process financial transactions accurately and balance cash register at shift end

Interpreter (English–Somali) at CyraCom International (2022-12 – 2024-01)

• Provided accurate consecutive interpretation between English and Somali via telephone
• Facilitated communication between English-speaking representatives and Somali-speaking clients
• Interpreted healthcare, customer service, insurance, legal, and public service conversations
• Maintained strict confidentiality and adhered to professional interpreting standards
• Managed high-volume inbound interpretation calls while delivering excellent customer service
• Accurately conveyed tone, intent, and meaning without adding or omitting information
• Demonstrated active listening, cultural sensitivity, and problem-solving skills
• Consistently met quality assurance and performance standards

Cashier Promoted to Branch Manager at Amal Butchery (2021-02 – 2022-11)

• Operated POS system and processed cash, card, and mobile money transactions daily
• Managed inventory control by receiving deliveries, checking stock, and maintaining stock records
• Performed shelf stocking and rotated stock to maintain freshness and reduce waste
• Analyzed sales data to identify fast-moving products and optimize stock levels
• Enforced loss prevention procedures to minimize shrinkage and theft
• Coordinated with suppliers for timely product orders and competitive pricing

Supervisor at CJs (2019-03 – 2020-11)

• Assisted customers with product selection and handled inquiries at service counter
• Monitored stock levels and coordinated replenishment with suppliers
• Implemented hygiene, safety, and store cleanliness standards per regulations
• Trained staff on POS operations and customer service protocols
• Conducted daily stock checks and maintained organized backroom storage

Pump Attendant at Ilade Oil Company (2019-02 – 2019-03)

• Handled cash transactions and provided fast, accurate customer service
• Monitored fuel inventory levels and reported discrepancies
• Maintained clean and organized retail forecourt area

Kenya Certificate of Secondary Education (KCSE) – The Komarock School (2015 – 2018)

Kenya Certificate of Primary Education (KCPE) – Bygrace Academy (2007 – 2014)