Brenda

Results-driven Social Work and Community Development professional with over 10 years of experience in humanitarian assistance, community health, project coordination, monitoring and evaluation, research, and stakeholder engagement. Proven ability to manage complex field and office-based operations, conduct qualitative and quantitative data collection, prepare high-quality reports, and support vulnerable populations. Strong background in safeguarding, gender mainstreaming, resource mobilization, and inter-agency collaboration.

Highly adaptable team player with excellent communication, leadership, and organizational skills.

Online Volunteer – Inclusive Africa Conference 2026 - United Nations Volunteer (U.N.V)

(2026-06)

I support online outreach and digital visibility efforts for the inclusive Africa Conference 2026. This includes amplifying conference messaging through social media engagement activities and contributing to broader online promotion strategies. I also collaborate remotely with fellow volunteers and communication teams to help increase audience reach, participation and overall event visibility.

Direct Sales Executive - Airtel Kenya

(2026-02 - 2026-06)

• Prospecting and selling Airtel Home Broadband (5G/FWA) connections to residential and business customers.
• Meeting daily, weekly and monthly sales targets for new customer acquisition.
• Conducting customer registration and ensuring all KYC requirements are completed correctly.
• Educating customers on device setup, top-ups, data plans, and how to use the service.
• Following up on installation requests and ensuring agreed service-level timelines are met.
• Providing first-level support by helping customers resolve basic issues and escalating technical or network problems when necessary.
• Recovering devices from customers who fail to comply with company policies where required.
• Planning and participating in field sales activities such as estate visits, roadshows, market activations, and mall promotions. Monitoring competitor's products, pricing and promotions, then reporting market insights to management.
• Preparing daily sales reports and tracking performance against targets.
• Representing Airtel Kenya with integrity, professionalism and excellent customer service.

Social Media & Communications Support (UN Volunteer) - United Nations Volunteers - East & Southern Africa Regional Office (UNV ESARO)

(2025-12-01 - 2026-02-28)

• Support digital communications and social media campaigns to enhance organizational visibility.
• Create, schedule, and manage content across social media platforms.
• Monitor engagement analytics and prepare performance reports.
• Support dissemination of UNV initiatives, campaigns, and success stories.

Lead Sociologist - Toddy Civil Engineering Co. Ltd

(2022-02 - 2025-01)

• Lead stakeholder engagement with government institutions, consultants, community leaders, and project beneficiaries.
• Conduct social impact assessments, including identification of Project Affected Persons (PAPs) and development of Resettlement Action Plans (RAPs).
• Implement gender mainstreaming strategies and ensure workforce gender balance.
• Conduct trainings on GBV, HIV/AIDS, STDs, occupational health, and safety.
• Collect and analyse data through surveys, interviews, observations, and focus group discussions.
• Prepare Environmental, Social, Health & Safety (ESHS) monthly reports and present findings during site meetings.
• Coordinate field and office teams to ensure quality project delivery.
• Participate in Grievance Redress Mechanisms (GRM) to resolve community and employee concerns.
• Supervise fieldwork activities and ensure compliance with safeguarding and safety standards.

Board Member - Timbwani Secondary School & Mishi Mboko Girls Secondary School

(2023-03)

• Member of Finance & Procurement Committee.
• Member of Humanitarian & Student Welfare Committee.
• Support policy development, budgeting, and student welfare initiatives.

Business Development Officer / Credit Officer - Kenya Women Microfinance Bank

(2023-01 - 2023-03)

• Marketed and sold group, normal, and check-off loans.
• Conducted market research to identify new business opportunities.
• Analysed financial data to improve revenue and reduce operational costs.
• Trained and mentored team members on sales and customer relations.
• Ensured achievement of branch revenue targets.

Project Coordinator - Pearls of Knowledge & Development Programmes

(2021-03)

• Coordinate project planning, implementation, and monitoring activities.
• Conduct monitoring and evaluation of community development projects.
• Manage scheduling, documentation, billing, and bookkeeping.
• Lead team-building initiatives and delegate duties effectively.
• Support problem-solving and stakeholder communication.

Community Health Promoter - Ministry of Health - Mombasa County

(2025-04 - 2026-02)

• Provide community health education and counselling services.
• Conduct household registration and community health data collection.
• Support child health programs including Vitamin A supplementation and deworming.
• Register community members for SHA and health insurance schemes.
• Conduct blood pressure and blood sugar screening.
• Participate in outreach programs, immunization support, and first aid services.
• Provide care and psychosocial support to the sick and persons with disabilities.

Research Assistant - Various Organizations

• Conduct qualitative and quantitative research using appropriate sampling methods.
• Enter, analyse, and interpret data.
• Prepare research and evaluation reports.
• Support monitoring and evaluation activities.

Invigilator - Kenya National Examinations Council (KNEC)

(2023-07 - 2023-12)

• Supervised national examinations in compliance with KNEC regulations.
• Ensured examination integrity and proper candidate conduct.

Deputy Presiding Officer / Voter Registration Clerk - Independent Electoral and Boundaries Commission (IEBC)

(2022-07 - 2022-08)

Sales Agent - Zuku Fibre Internet

(2022-07 - 2022-08)

Sales & Marketing Representative - BF Suma Health Products Kenya Ltd

(2022-07 - 2022-08)

Volunteer - Kenya Red Cross Society & St. John Ambulance

(2022-07 - 2022-08)

Volunteer Counsellor - Drug & Substance Abuse Programs

(2022-07 - 2022-08)

Volunteer – Medical Camps & Community Outreach Programs - Various Organizations

(2022-07 - 2022-08)

Bachelor of Social Work & Community Development - Social Work and Community Development - Masinde Muliro University of Science & Technology (2012 - 2015)

Diploma in Social Work & Community Development - Social Work and Community Development - Masinde Muliro University of Science & Technology (2009 - 2011)

Kenya Certificate of Secondary Education (KCSE) - General Education - Ombogo Girls Secondary School (2006)