Brian Ngowa
IT Support and Network Technician
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About
Experienced IT Support and Network Technician with over seven years of technical experience in the Kenya Air Force and current deployment with the United Nations Peacekeeping Mission in the Democratic Republic of Congo. Skilled in IT support, network administration, troubleshooting systems, Starlink deployment, and enterprise networking technologies including Cisco, MikroTik, and Fortinet.
Experience
Computer Technician / IT Support Specialist - Kenya Air Force
(2019)
- Provide IT support to military personnel and operational users.
- Diagnose and resolve hardware, software, and network issues.
- Configure and maintain networking equipment and communication systems.
- Support mission-critical systems and ensure operational availability.
- Deliver technical assistance, system maintenance, and user training.
IT Support - United Nations Peacekeeping Mission (MONUSCO) - Beni, Democratic Republic of the Congo
Managed the classification, indexing, digitization, storage, retrieval, and disposal of official records in accordance with United Nations Information and Records Management (IRMU) policies. Maintained physical and electronic archives, ensured records security and confidentiality, supported document retrieval for operational needs, conducted quality control of archived records, and assisted in records retention and disposal processes while ensuring compliance with UN standards and procedures.
- Provide frontline IT support in a multinational operational environment.
- Support network connectivity, user devices, and communications infrastructure.
- Assist with troubleshooting and maintaining service continuity.
- Support Starlink and network connectivity solutions in remote locations.
Education
Diploma - Business and Information Technology - Kenya Methodist University (KEMU) (2016)
