Bridget Wainaina

I am a motivated and people-oriented professional with practical experience in administration, customer engagement, product promotion, and business support. My experience has given me the ability to communicate effectively with customers and colleagues, understand customer needs, follow up on requests, and ensure that tasks are completed professionally and on time. At Vision on the Go, I developed strong skills in customer communication, coordination, record management, follow-up, and supporting business engagements.

At Urban

Brewery, I gained experience in product promotion and market activation, where I supported the introduction of new products to customers, engaged with customers to understand their preferences, and gathered feedback to support product awareness and sales. I hold a Bachelor of Arts in Political Science from the Catholic University of Eastern Africa, alongside training in computer applications. My academic and professional experiences have strengthened my communication, analytical, organizational, teamwork, and problem-solving skills.

I am now looking to build my career in a customer-facing sales role where I can use my communication skills, ability to build relationships, and understanding of customer needs to deliver excellent customer experiences and contribute to business growth.

Administrative Assistant | Sales and Customer Support - VISION ON THE GO LIMITED

(2023-01 - 2025-01)

Vision on the Go is a construction company providing construction-related services and solutions to clients. Key skills developed: Customer communication, relationship management, sales support, customer follow-up, coordination, organization, and problem solving.

• I maintained regular communication with clients, suppliers, and other stakeholders to support smooth business operations.
• I responded to customer inquiries and ensured their requests were directed to the appropriate teams for timely action.
• I supported the coordination of client requirements, quotations, documentation, and other information needed to progress business engagements.
• I followed up on outstanding customer requests and provided updates to clients, helping maintain positive and professional relationships.
• I maintained accurate customer and business records to support effective follow-up and day-to-day decision making.
• I worked closely with internal teams to ensure customer requirements were clearly communicated and addressed.
• I built positive relationships with clients through professional communication, responsiveness, and consistent follow-up.
• I coordinated multiple customer and administrative requirements while ensuring that deadlines and quality standards were maintained.
• I assisted in resolving customer and operational issues by identifying the required action and coordinating with the relevant team members.
• I supported the preparation and organization of information and documents used in customer and business engagements.
• I handled customer and business information professionally and maintained a high level of confidentiality.

Product and Sales Support | Customer Engagement - URBAN BREWERY LIMITED

Key skills developed: Customer engagement, product promotion, sales communication, market activation, customer feedback, relationship building, and commercial awareness.

• I supported the introduction of new beverage products to the market by helping create awareness among customers and potential customers.
• I engaged directly with customers to introduce new products, explain their benefits, and understand their preferences and reactions.
• I supported product promotion activities aimed at increasing product visibility and generating customer interest.
• I collected customer feedback and shared relevant insights with the team to help understand customer preferences and market response.
• I helped identify customer preferences and opportunities to improve the acceptance and visibility of new products.
• I built positive relationships with customers through friendly, professional, and informative communication.
• I communicated product information clearly to customers and encouraged them to explore and try new products.
• I worked with team members to coordinate product promotion activities and ensure new products were effectively presented to the target market.
• I used customer interactions to understand market demand and identify potential opportunities for increased sales.
• I represented the company professionally when interacting with customers and other stakeholders.
• I adapted my approach based on different customer needs, questions, preferences, and levels of product awareness.

Bachelor of Arts - Political Science - CATHOLIC UNIVERSITY OF EASTERN AFRICA (2020-01 - 2024-01)

Certificate - Customer Service - KIPS TECHNICAL COLLEGE (2023-01 - 2023-12)

Computer Packages - JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY (2020-01 - 2020-12)

Kenya Certificate of Secondary Education - KAHUHIA GIRLS' HIGH SCHOOL (2019-01)