Brian Irungu

Results-driven Account Manager and B2B Sales Executive with a strong technical foundation in Information Technology and extensive experience managing end-to-end commercial relationships, driving revenue growth, and expanding channel distribution across markets. Proven expertise in managing key account portfolios, driving product adoption, coordinating cross-functional fulfillment, and ensuring long-term client retention.

Sales Executive - Airtel Kenya

(2025-07)

• Partner Network & Channel Expansion: Prospected, negotiated, and closed strategic partnerships with new Airtel distributors and key business partners to expand market footprint.
• Outlet Enablement & Account Management: Recruited, trained, and managed high-performing SIM selling outlets and Airtel Money agents, significantly driving service adoption and mobile financial accessibility.
• Sales & Revenue Growth: Drove top-line revenue growth by executing targeted sales strategies for high-value Airtel products and service packages within the assigned territory.
• Brand Visibility & Retail Operations: Oversaw retail branding, shop merchandising, and operational standards to ensure strong brand presence and customer trust across the zone.
• Issue Resolution & Account Retention: Managed complex customer and partner inquiries professionally, establishing clear escalation channels to maintain high client satisfaction and retention.
• Territory Strategy & Execution: Built and sustained a robust operational infrastructure within the assigned market, consistently hitting territory sales targets and penetration goals.

Market Impact & Sales Specialist - Airtel Kenya

(2024-04 - 2025-06)

• Customer Care & Issue Resolution: Handled customer inquiries and feedback, directing them to the right channels while managing interactions to ensure a positive customer experience within the designated area.
• Customer Onboarding: Onboarded new customers for Airtel services as well as Airtel Money accounts.
• Market Awareness & Positioning: Educated the public about services offered by Airtel Kenya and the benefits enjoyed as a user, identifying potential customers for targeted prepaid bundles like Smarta.

Team Lead - Watu Credit

(2023-03 - 2024-02)

• Portfolio & Account Management: Managed high-performing field and sales operations across asset financing, owning end-to-end client engagement, stakeholder management, and portfolio performance metrics
• Workflow & Operational Efficiency: Streamlined asset onboarding, customer verification, and pipeline tracking while maintaining rigorous risk quality and operational excellence .

Sales Service Representative - Spread Masters Limited

(2022-02 - 2023-02)

• Full-Cycle Sales Execution: Drove market share growth, expanded client accounts, and generated consistent top-line revenue through territory mapping, outbound lead generation, and strategic negotiations

Information Technology Support Specialist - Amplitude Plant Inspectors

(2021-02 - 2022-01)

• Technical Infrastructure & Support: Provided technical infrastructure support, system maintenance, hardware/network troubleshooting, and user workstation configuration to ensure seamless operational continuity

Bachelor of Science - Information Technology - Mount Kenya University (2019 - 2023)