Camil Josfray

IT Service Desk Specialist at Mogo Auto Ltd (2025-04 – Present)

Troubleshoot and resolve ERP-related user tickets, provide first-level IT support, and manage IT systems.

Troubleshoot and resolve ERP-related user tickets
Share feedback and suggestions to improve ERP and other 3rd party systems that have been integrated into it
Translate user issues into clear change requests
Provide first-level IT support for hardware, software, and network issues
Assist with OS and software installation and configuration
Manage IT assets and inventory
Support user account management (Active Directory, O365, Biometrics)
Document IT procedures and technical guides
Support meeting room and event IT setups
Collaborate with the IT team on projects and audits

Logbook & Insurance Admin Agent at Mogo Auto Ltd (2025-01 – 2025-03)

Process logbooks and insurance documentation via ERP and NTSA system.

Logbook Dispatch Agent at Mogo Auto Ltd (2023-09 – 2024-12)

Manage logbook transfer data and coordinate dispatch operations.

Enter and manage logbook transfer data in NTSA and ERP system
Coordinate with clients and internal teams on the dispatch of the client's logbooks and when they should pick it up
Resolve documentation and system-related issues in regard to the logbooks

Boda Boda Loan Officer Intern at Mogo Auto Ltd (2023-03 – 2023-08)

Process loan applications and support loan operations using ERP systems.

About